Patient Accounts & Collections Specialist

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

GBMC HealthCare is seeking an accounts collections specialist to support patient and insurance balances. Under direct supervision, you will manage follow-ups by phone and online, handle secondary billing, and respond to payer inquiries while ensuring accurate posting and timely resolutions.

You’ll also contribute to data and process improvements, communicate issues to leadership, and, when required, represent GBMC in court for collection of co-pays, deductibles or coinsurances, while upholding

Qualifications

• HS or GED is required.
• One year of administrative experience, 6 months of direct billing or collections experience preferred and 1 year of customer service, preferably in a healthcare or insurance environment.
• Knowledge of collection procedures, laws, rules and regulations.
• Skill in written and oral communications.
• Skill in performing arithmetic calculations.

Responsibilities

• Follows-up on patient and insurance balances via telephone contacts, on-line follow-up and appropriate collection letter utilization within assigned timeline and in accordance with assigned work lists.
• Ensures secondary billing on accounts with secondary liability, follows-up on any unpaid balances.
• Processes rejections and inquiries from third party payers. Provides corrected data and resubmits bills as necessary.
• Ensures late charge billing and proper posting to accounts.
• Responds to patient and third party payor inquiries/complaints regarding patient accounts via telephone, mail and in person.
• Reconciles third party payment vouchers, ensuring proper reimbursement.
• Identifies and communicates problems, issues and negative trends for third party payers to the team coordinator or supervisor for investigation.
• Those on the collections/self-pay team will also serve as a representative of GBMC in court for collection of co-pays, deductibles or coinsurances.

Skills

Knowledge of collection procedures, 0

Written and oral communications

Arithmetic calculations

Education

HS or GED

Job description

GBMC HealthCare is seeking an accounts collections specialist to support patient and insurance balances. Under direct supervision, you will manage follow-ups by phone and online, handle secondary billing, and respond to payer inquiries while ensuring accurate posting and timely resolutions.

You’ll also contribute to data and process improvements, communicate issues to leadership, and, when required, represent GBMC in court for collection of co-pays, deductibles or coinsurances, while upholding