Healthcare Collections Specialist — Court & Patient Accounts

GBMC HealthCare; Baltimore (MD); On-site; USD 23,000 - 36,000; Full time

Job summary

GBMC HealthCare in Baltimore seeks a Collections Specialist who will perform all collection functions on patient and insurance balances within assigned classes under direct supervision. The role includes serving as a GBMC representative in court for collection of co-pays, deductibles, or coinsurances.

The position requires HS or GED and about one year of administrative experience with preference for billing/collections and healthcare/customer service experience.

Qualifications

• Knowledge of collection procedures, laws, rules and regulations.
• Strong written and verbal communication skills.
• Ability to perform arithmetic calculations.

Responsibilities

• Follows-up on patient and insurance balances via telephone contacts, on-line follow-up and appropriate collection letter utilization within assigned timeline and in accordance with assigned work lists.
• Ensures secondary billing on accounts with secondary liability, follows-up on any unpaid balances.
• Processes rejections and inquiries from third party payers. Provides corrected data and resubmits bills as necessary.
• Ensures late charge billing and proper posting to accounts.
• Responds to patient and third party payor inquiries/complaints regarding patient accounts via telephone, mail and in person.
• Reconciles third party payment vouchers, ensuring proper reimbursement.
• Identifies and communicates problems, issues and negative trends for third party payers to the team coordinator or supervisor for investigation.
• Those on the collections/self-pay team will also serve as a representative of GBMC in court for collection of co-pays, deductibles or coinsurances.

Skills

Collection procedures knowledge

Written & verbal communication

Arithmetic calculations

Education

HS or GED

Job description

GBMC HealthCare in Baltimore seeks a Collections Specialist who will perform all collection functions on patient and insurance balances within assigned classes under direct supervision. The role includes serving as a GBMC representative in court for collection of co-pays, deductibles, or coinsurances.

The position requires HS or GED and about one year of administrative experience with preference for billing/collections and healthcare/customer service experience.