Patient Accounts Associate

Child Mind Institute; City of Rochester (NY); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Child Mind Institute in New York, NY is seeking a Patient Accounts Associate to support the Clinical Administration team. You will process invoices, manage patient billing, and maintain accurate accounts receivable while upholding confidentiality.

Collaborate with clinicians, patients, and internal teams to resolve billing discrepancies, set up payment plans, and ensure timely payments. A Bachelor’s degree with 1+ year of experience and strong customer service are required.

Qualifications

• Bachelor’s Degree and 1+ year experience.
• Experience with patient billing and accounts receivable.
• Ability to handle confidential information.

Responsibilities

• Process payments in the EMR system.
• Manage billing documents including invoices and authorizations.
• Facilitate open balances and payment plans.
• Provide high quality customer service to patients and families.
• Understand billing codes and communicate with patients and clinicians.
• Review daily transactions and process corrections.
• Liaise with insurance companies when necessary.
• Protect personal health information with discretion.
• Perform additional job-related duties as needed.

Skills

Billing knowledge

Customer service

Healthcare billing

Communication

Education

Bachelor’s Degree and 1+ year experience

Tools

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Accounts Associate

Clinical Administration Clerical New York, NY, US 1 Attachments

2 days ago Requisition ID: 2669

Salary Range: $50,000.00 To $56,000.00 Annually

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

As part of the Patient Accounts team, you will report to Senior Patient Accounts Associate. You will process invoices in a timely manner, manage patient billing and accounts receivable, and ensure collection of outstanding payments. You will work closely with our clinicians, patients and internal teams to resolve billing discrepancies, track payments, and maintain accurate financial records. This is an non-exempt, full-time, hybrid (this position requires a minimum of four (4) days per week in the office, on a schedule determined by your supervisor) in our NYC headquarters office or other relevant location. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Process all payments in the electronic medical record (EMR) system.
• Manage billing related documentation including invoices, credit card authorizations, and consents.
• Facilitate open balances, payment plans, follow-up and escalation to ensure accounts are consistently up to date.
• Provide high quality customer service in daily interaction with patients and families.
• Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians.
• Review daily transactions and process corrections.
• Liaise with insurance companies on patients' behalf when necessary.
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information.
• Perform additional job-related duties as needed.

You Have:

• Bachelor’s Degree and 1+ year experience or an equivalent combination of education and experience

• Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs.

For more information about our benefits, please visit our employee benefits website .

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at [e-mail]

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Attachments (1)

Patient Accounts Associate JD_JER HR May 2025 (002).docx