Patient Accounting Coordinator Lead

Wexner Medical Center; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Financial Services Rep to manage patient billing and collections in a high-volume setting. Responsibilities include payment posting, cash reconciliation, refunds, and insurance follow-up within policy guidelines.

Ideal candidates have a minimum of 4 years in customer service or a healthcare environment; a Bachelor's degree is preferred and experience with MS Office, Word and Excel is valued. Background checks may be required.

Qualifications

• High School Diploma or GED required.
• Minimum 4 years experience in customer service or healthcare.
• Bachelor's degree preferred; 2+ years in healthcare or revenue cycle recommended.
• Experience using PCs, websites and MS Word/Excel; strong communication skills.

Responsibilities

• Process patient billing and collection tasks within policy.
• Post payments, perform cash reconciliation, and handle refunds/credits.
• Follow up with insurance and assist in financial clearance.
• Provide customer service in a call center setting and handle self-pay collections.

Skills

Customer service

Communication skills

Microsoft Office (Word/Excel)

Computer literacy / PC knowledge

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

PCs / call center software

Microsoft Office suite

Job description

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. Position Summary Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Required Qualifications
High School Diploma or GED PC Knowledge and interpersonal, verbal, and written communication. Minimum 4 years experience in customer service or a healthcare environment. Preferred: Bachelor's Degree and at least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role; 6 months or more experience in financial operations, banking or collections and demonstrated success of meeting standards established by previous employer; 2 years or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel; Demonstrated interpersonal, verbal & written communication skills; Ability to handle difficult customers.

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle - Patient Accounting
CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: 4

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.