Patient Accounting Coordinator 1

Wexner Medical Center; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Accounting Coordinator to oversee patient billing and collections in a compliant, efficient manner. Responsibilities include payment posting, cash reconciliation, refunds, and insurance follow-up while supporting a call center environment.

Candidates should have a high school diploma, strong PC/written and verbal communication skills, and at least 1 year of experience in healthcare or a contact center.

Qualifications

• High School Diploma or GED is required.
• Proficiency with PC and basic software tools.
• Strong verbal and written communication skills.
• Experience in a healthcare contact center or similar setting.

Responsibilities

• Handle patient billing and collection processing per policy.
• Post payments, reconcile cash, and process refunds/credits.
• Perform insurance follow-up and provide call center customer service.
• Manage self-pay collections and claim submission as needed.

Skills

PC knowledge

Interpersonal communication

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Scope of Position

Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but are not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year of experience in a contact center or similar experience in a healthcare environment. Ability to work more than 1 service line, 2 or more revenue cycle functions, or more than 1 site. Achieves or higher rating on annual performance evaluation—no corrective action in the past 12 months. Performance meets departmental standards for quality assurance, teamwork, customer service, and productivity.

The university is an equal opportunity employer, including veterans and disability.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in working at Ohio State.