Patient Account Specialist

Regional Cancer Care Associates; Teaneck Township (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Account Specialist to manage billing and financial arrangements. The role requires handling patient inquiries, account follow-ups, and ensuring compliance with regulations. A comprehensive benefits package is included with competitive hourly pay based on experience.

Benefits

Health, dental, and vision plans

401(k) retirement plan

Paid Time Off (PTO) and holiday pay

Qualifications

• Minimum five years experience in a medical business office setting.
• Experience with insurance processing and balancing responsibilities.

Responsibilities

• Handles account follow-ups, resolves billing issues, assists with patient inquiries.
• Contacts patients regarding delinquent accounts and arranges payment schedules.
• Performs audits of patient accounts for accuracy and timely payment.

Skills

Multi-tasking

Attention to detail

Communication

Education

Accredited High school graduate or equivalent

Job description

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Regional Cancer Care Associates provided pay range

This range is provided by Regional Cancer Care Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.35/hr - $27.43/hr

Overview

Join Regional Cancer Care Associates (RCCA) as a Patient Account Specialist! You'll handle account follow-ups, resolve billing issues, and assist with patient inquiries. Your role includes setting up financial arrangements, monitoring accounts for delinquent payments, and using collection strategies to maintain current receivables. Adherence to the US Oncology Compliance Program and maintaining patient confidentiality are crucial. We're seeking someone who is positive, passionate, and skilled at multi-tasking. We want to hear from you! Be part of a team dedicated to cutting-edge cancer care that always prioritizes patients.

Employment Type: Full Time

Location: Remote

Compensation: $20.35 - $27.43 Hour

Compensation packages based on your unique skills, experience, and qualifications

As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide: Health, dental, and vision plans, Wellness program, Health savings account - Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities.

We believe these benefits underscore our commitment to the well-being and professional growth of our employees.

Responsibilities

• Performs audits of patient accounts to ensure accuracy and timely payment.
• Reviews account agings on a monthly basis and reports inconsistencies; corrects errors as appropriate.
• Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules.
• Follows up on insurance billing to ensure timely receipt of payments.
• Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
• Receives and resolves patient billing complaints and questions; initiates adjustments as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments.
• Reviews credit balance reports for correct recipient of refund.
• Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks.
• Identifies problems on accounts and follows through to conclusion.
• Responds to insurance companies requests for information in a prompt and professional manner.
• Reviews appropriate files to identify deceased patients and estates; verifies dollar amounts and files estate to appropriate court in a timely manner.
• Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met; contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts.
• Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues, or payor trends to supervisor.
• Resubmits insurance claims within 72 hours of receipt.
• Participates in maintaining Payor Manuals/Profiles.
• Works closely with collection agency to assure that they receive updated information on accounts as necessary.
• Prepares write-off requests with appropriate documentation and submits to supervisor.
  
  

Processes insurance/patient correspondence, including denial follow-up within 48 hours of receipt. Files all reimbursement correspondence daily.

• Works with provided aging to monitor patient account agings and follows up appropriately.
• Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.
  
  

Qualifications

• Accredited High school graduate or equivalent required.
• Minimum five years experience in a medical business office setting with insurance processing and balancing responsibilities.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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