Client Account Specialist (Remote)

Clarity HCM; Santa Rosa Beach (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

Clarity HCM is seeking a Client Account Specialist to enhance client relationships and ensure successful implementation of HCM tools. Ideal candidates will have HCM experience, strong communication abilities, and a passion for improving customer service. This role offers a supportive work culture with a focus on work-life balance and employee satisfaction.

Benefits

Unlimited PTO

Bonus plan tied to client satisfaction and retention

Healthy work/life balance

Qualifications

• Minimum 1+ years experience in HCM or Payroll.
• Strong Microsoft Office proficiency required.
• Technical curiosity and excellent communication skills are critical.

Responsibilities

• Manage client journeys post-implementation.
• Develop one-on-one relationships with clients.
• Ensure clients achieve goals within chosen HCM tools.

Skills

Strong Microsoft Office proficiency

Excellent communication skills

Technical curiosity

Creative and critical thinking skills

Education

1+ years HCM experience

Prior Payroll Industry Client Services experience

iSolved experience

Job description

Clarity HCM is actively pursuing innovative, forward-thinking candidates for our Client Account Specialist positions. This position is at the heart of our organization: guiding our clients through a successful experience by making customer service more helpful and human. We are the experts and we work to ensure that our clients know their needs are heard and met with Clarity. If you have a passion for technology, customer experience, and the desire to be more than just another number at a company, this is the ideal position for you. Apply today!

About Clarity HCM

We are a fast-growing, award-winning and highly successful software company, transforming the way organizations manage their most important asset: their people. By combining revolutionary SaaS technology and expert services, Clarity HCM delivers comprehensive, scalable, and high-value outcomes that give our customers a significant competitive advantage.

As a modern tech-savvy company, we understand that a healthy work/life balance is foundational to healthy and thriving team. We also recognize that when you put taking care of your employees first, they'll take care of your clients. This is why we take our working hours very seriously; when it's time to go home, go home! We offer our Client Success Specialists a compensation plan which includes a base salary, a bonus plan tied to a client's satisfaction and retention, and unlimited PTO! We actively seek out our employee's opinions and implement their solutions regularly. Yeah, we get it. Being Put First + Being Valued + Fun = A well balanced work life. Get ready to love your job!

A Day in the Life of a Client Success Specialist

Reporting to the Director of Client Success, you'll manage your assigned clients on their journeys from getting implemented onward. This position gives you the ability and time to develop a one on one relationship with your clients, so you are able to continue servicing them after they are through the implementation phase. Your focus is to ensure your clients achieve their desired goals within the HCM tools they've chosen, and to do so for as long as it takes. You will create and maintain a positive relationship with your clients while ultimately training and allowing them to be fully autonomous. You will collaborate with both the HCM Account Representative and the client to make Clarity the last HCM platform the client ever implements. You might find this is this the last career move you ever make too!

Job Qualifications

• Sense of urgency and desire to resolve client issues quickly and accurately
• Minimum 1+ years HCM experience
• iSolved experience highly preferred
• Prior Payroll Industry Client Services experience required
• Strong Microsoft Office proficiency
• Technical curiosity
• Excellent communication skills
• Scrappy mentality and adaptable nature
• Creative and critical thinking skills
• Comfortability with occasional excessive internal GIF usage

Are you ready to join our team?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!