Patient Account Specialist (Remote)

Peak Physical Therapy; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Patient Account Specialist, where your communication skills and attention to detail will shine. In this full-time role, you will be the friendly voice assisting patients with their billing inquiries in a supportive call center environment. Your ability to multitask and problem-solve will be key as you navigate patient accounts and ensure a positive experience. Enjoy a fulfilling career with generous benefits, including paid time off, comprehensive insurance coverage, and a chance to give back to your community. This is a fantastic opportunity to make a difference in patients' lives while working in a collaborative and inclusive atmosphere.

Benefits

Annual paid Charity Day

Medical, Dental, Vision Insurance

401K with company match

3-week Paid Time Off

Paid holidays

Qualifications

• High School diploma required; call center and medical billing experience preferred.
• Exceptional communication and active listening skills are essential.

Responsibilities

• Handle incoming patient calls and assist with billing questions.
• Review accounts with outstanding balances and resolve issues.

Skills

Exceptional communication skills

Active listening

Problem-solving

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Upstream Rehabilitation is looking for a Patient Account Specialist to join our team

The Patient Account Specialist is responsible for handling incoming calls for our patients. This role requires passionate and energetic individuals who are great listeners and can multitask while creating a safe and courteous experience for our patients. The Patient Account Specialist will support billing, insurance, and other questions from our patients. This position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

Job Responsibilities:

1. Patient Calls
   • Receives inbound calls from patients to assist in answering their billing questions in a call center environment.
   • Sends issues to the AR Team.
   • Takes payments and sets payment plans.
   • Communicates effectively to resolve billing issues.
   • Builds rapport by being courteous and friendly.
   • Maintains professional and respectful relationships by presenting Business Office, clinic, physician, etc. in a positive light.
   • Refers all difficult calls/situations to team lead/manager.
2. Account Review
   • Reviews accounts with outstanding balances or incorrect balances; must be able to multitask and problem solve in a timely manner.
3. Other duties as assigned.

Job Qualifications:

1. High School diploma or equivalent experience.
2. Call Center experience and/or medical billing experience is a plus.
3. Experience in the healthcare industry preferred.
4. Exceptional communication skills – oral, written, and presentations.
5. Active listening, attention to detail, and the ability to multitask.
6. Ability to solve problems in a timely manner.
7. Must be self-motivated to stay on task and be available for routine check-ins.
8. Must have a quiet, HIPAA compliant area with no distractions.
9. Proficient with Microsoft Office Suite or related software.

Full-time positions include:

1. Annual paid Charity Day to give back to a cause meaningful to you
2. Medical, Dental, Vision, Life, Short-Term, and Long-Term Disability Insurance
3. 3-week Paid Time Off plus paid holidays
4. 401K + company match

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients, and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.