Patient Account Representative- Support Team- Physician Billing- Onsite

RemoteWorker US; Birmingham (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Account Representative to join their team in Birmingham, AL. This role is vital for ensuring accurate billing processes and account resolution, requiring a keen eye for detail and strong problem-solving skills. As a key member of the team, you will collaborate with various departments to meet facility goals while maintaining compliance with state and federal regulations. The ideal candidate will possess a high school diploma and have some experience in healthcare or customer service. If you're looking for a rewarding opportunity in a supportive environment, this position could be the perfect fit for you.

Benefits

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time

Company Paid Holidays

401(k) Retirement Plan

Tuition Reimbursement

Short-Term & Long-Term Disability

Emergency Back-Up Childcare Program

Skills Development & Certifications

Qualifications

• 0-2 years of healthcare experience required.
• High School Diploma or GED is mandatory.

Responsibilities

• Resolve account balances with third-party payers.
• Handle customer calls professionally and courteously.
• Document each account worked in the management system.

Skills

Healthcare experience

Customer service

Problem-solving

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Family: Patient Account Representative

Travel Required: None

Clearance Required: None

What You Will Do:

The Patient Account Representative (PAR) is expected to perform specific billing processes, follow-up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental facility goals and objectives. This position is responsible for account resolution. Ability to find solutions to problems and keeping management informed of patterns regarding payments and or other issues with specific payers is essential.

The Patient Account Representative has an extensive knowledge of billing, accounts receivable follow-up, timely filing guidelines and the ability to effectively review remittance advices and electronic billing reports from payer to determine the action required. This position performs all related job duties as assigned.

The position is onsite in Birmingham AL

Duties and Responsibilities

• Merging/Unmerging Duplicate Medical Records.
• Contacts third party payers and guarantors via payer websites or by phone to resolve account balances on all assigned accounts.
• Work all correspondence within 24 hours of receipt. Detail notes regarding correspondence must be entered into the client’s system.
• Works all denials taking necessary actions to obtain account resolution.
• Submits appeals, as appropriate, for all non-clinical denials.
• Monitors all denials for trends and issues and reports findings to supervisor.
• Bills or re-bills claims as necessary.
• Ensures the client follows all state and federal rules and regulations both billing and HIPAA.
• Completes assigned special projects within the time frames given.
• Attend training sessions and seminars offered by the Client and Third-Party Payers.
• Appropriately documents each account worked in client practice management system.
• Makes necessary corrections in client practice management system.
• Resolves or forwards all address and/or plan changes as appropriate to ensure the integrity of the insurance master is maintained.
• Updates patient accounts with corrected demographic or insurance information.
• Posts adjustments based on standard operating procedures or as directed by leadership.
• Handles all customer calls both internal and external in a professional and courteous manner.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

What You Will Need:

• High School Diploma/GED
• 0-2 years of Healthcare experience

What Would Be Nice To Have:

• 1 plus year Revenue Cycle experience
• 1-year experience in office, customer service or healthcare field preferred
• PC skills in a Windows environment
• Knowledge and utilization of desktop applications to include Word and Excel is essential.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.