Special Order Associate

Helzberg Diamonds Shops, Inc.; North Kansas City (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading jewelry retail company is seeking a Special Order Associate to support store special orders and manage vendor relations. Responsibilities include processing special orders, working on custom jewelry, and enhancing eCommerce support. The position is fully remote, requiring candidates to be within driving distance of the corporate office for occasional meetings.

Qualifications

• Diplôme associé en gestion de détail ou administration des affaires préféré.
• 1 à 3 ans d'expérience en vente au détail ou service à la clientèle requise.
• Certification GIA ou expérience en bijouterie préférable.

Responsibilities

• Gérer le processus de commande spéciale pour les clients.
• Soutenir le programme Call Stones avec les fournisseurs.
• Créer de nouveaux SKU selon les exigences de l'entreprise.

Skills

Communication

Résolution de conflits

Service client

Compétences en mathématiques

Education

Associate’s degree in Retail Management or Business Administration

Tools

Excel

Word

Email

Job description

The Special Order Associate is responsible for supporting store special orders, vendor management, new program/product support, call stones, custom jewelry, and web orders. Supporting store special orders requires store interaction, vendor follow-up, creating/managing reports, managing service level agreements, pricing jewelry with margins, and customer interaction. The Special Order Associate will work across multiple departments, but closely with the merchandise department.

PRINCIPAL ACCOUNTABILITIES:
• Special Order Process – Gather information and process special orders for our stores and/or customers. Track special orders and follow up with vendors to ensure accurate and timely delivery of merchandise.
• Call Stones – Support the call stone program working with vendors and stores on securing diamonds for client appointments.
• Custom Jewelry – Working with stores, and Customer Care, associates on unique items to be made specific for customers This includes qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product.
• Product Information – Answer store requests pertaining to product information and assist Customer Care Associates in resolving customer issues related to special orders.
• Vendor Management – Manage purchase orders from vendors ensuring timely delivery and processes are met based on contract SLA’s.
• PO Management – Ensure PO’s flow through to vendors, and confirm PO’s supporting billing/inventory.
• SKU Creation – Create new product SKU’s according to Helzberg Diamonds requirements including product description and pricing.
• Ecommerce Support – Work closely with Ecommerce and Customer Care on products ordered on helzberg.com, including new product/vendor launches.
• Other Duties – Assume responsibility for additional projects or responsibilities as assigned to support the Special Order Department.

QUALIFICATIONS:
• Associate’s degree in Retail Management or Business Administration preferred and one to three years of experience in retail or customer service required, or an equivalent combination of education and experience.
• GIA certification or jewelry experience is preferred.
• Strong communication skills, and the ability to use desktop software (Email, Excel, Word) are required.
• Must also have the ability to solve problems, perform general math, good customer service, and resolve customer conflicts.

• Position will be fully remote at this time but will require occasional onsite meeting attendance therefore candidates must be located within driving distance to the corporate office. The company reserves the right in the future to adjust to a hybrid or in-person schedule should it deem in the best interest of the company.