Patient Account Representative II

St Josephs Medical Center; Stockton (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Dignity Health - St. Joseph’s Medical Center in Stockton, CA is seeking a Medical Office Professional to serve as the welcoming front-line ambassador and administrative hub, handling patient demographics, scheduling, insurance verification, and message distribution within the clinic.

The role requires excellent customer service, meticulous attention to detail, and proficiency with electronic systems, with responsibilities including billing, collections, regulatory compliance, and accurate

Qualifications

• High School Graduate or GED.
• Minimum one year experience with billing, collections, and/or Revenue Cycle operations in an acute care or ambulatory setting.

Responsibilities

• Perform billing and follow-up functions as directed by department leadership.
• Understand terminology (financial and medical) required for claim processing.
• Comply with state, federal and third-party regulatory requirements as they apply to revenue cycle operations (e.g., health-care reform, CMS).
• Utilize reimbursement tools including payer contracts, claims workflow systems, and reimbursement software.
• Adhere to hospital/clinic billing policies and procedures.
• Collect accurate information and verify documentation for timely billing and resolution of patient accounts.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Organization

Electronic systems

Education

High School Diploma or GED

Tools

Claims workflow systems

Reimbursement software

Payer contracts

Job description

Job Summary and Responsibilities

As our Medical Office Professional, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations.
Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information.
To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount.

• Perform necessary billing and follow-up functions as directed by department leadership.
• Demonstrate understanding of relevant terminology (e.g., financial and/or medical) required for claim processing.
• Demonstrate and maintain understanding of state, federal and third-party regulatory requirements as they apply to revenue cycle operations (e.g., o Health-care reform, state surcharges, CMS)
• Must have proficient knowledge and the ability to accurately utilize all reimbursement tools including payer contracts, claims workflow systems, and expected reimbursement software.
• Demonstrate, maintain understanding of, and comply with hospital/clinic billing policies and procedures.
• Responsible for collecting accurate information and verifying all documentation necessary for timely billing and resolution of patient accounts.

Job Requirements

Required

• High School Graduate or GED
• Minimum one (1) year experience with billing, collections, and/or Revenue Cycle operations in an acute care or ambulatory setting.

Where You'll Work

Founded in 1899, Dignity Health - St. Joseph’s Medical Center is a 355-bed, acute care, nonprofit hospital located in Stockton, California. Serving over 125,000 patients annually, the hospital offers a full complement of services including a Level III NICU, cancer care, heart care, and a family birth center. Additionally, St. Joseph’s Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was named one of America’s 250 Best Hospitals by Healthgrades in 2026.

One Community. One Mission. One California