Patient Account Representative (Hybrid)

University Health; Northpoint (AR); Hybrid; USD 36,000 - 48,000; Full time

Job summary

University Health is seeking a Patient Account Representative in Kansas City, MO, working in a hybrid schedule. The role focuses on daily billing of insurance claims and collection activity for patient accounts within the Patient Accounts department.

The position requires a high school diploma, familiarity with Medicare/Medicaid reimbursement, and solid Excel/Word/Outlook skills. Strong customer service and communication abilities are essential to ensure accurate account resolution and

Qualifications

• High school diploma or equivalent required.
• Experience in insurance reimbursement preferred (commercial, Medicare, Medicaid).
• Computer literacy with Excel, Word, Outlook; math aptitude necessary.
• Strong oral and written communication skills are essential.

Responsibilities

• Bill insurance claims and manage collections for assigned accounts.
• Monitor and reconcile accounts using appropriate workflow processes.
• Demonstrate knowledge of payor guidelines, government programs, and financial assistance policies.

Skills

Oral communication

Written communication

Critical thinking

Customer service

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

10-key calculator

Job description

Patient Account Representative (Hybrid)

101 Truman Medical Center

Job Location

Northpoint

Kansas City, Missouri

Department

Patient Accounts

Position Type

Full time

Work Schedule

7:00AM - 3:30PM

Hours Per Week

40

Job Description

Directly responsible for daily billing of insurance claims and collection activity on outstanding payor accounts and self-pay encounters to manage your assigned account receivables. This position is accountable for monitoring and reconciling accounts with appropriate workflow processes to ensure accurate account resolution. Has thorough knowledge of third-party carriers; government payors; special programs; and University Health Financial Assistance program. Meets quality measures set forth by regulatory compliance standards, Federal Regulations, and department protocols.

Uses a variety of electronic systems in the course of this work and displays high customer service standards. Requires independent and critical thinking skills.

Minimum Requirements

• High school diploma or equivalent
• Entry level position, no minimal years required in professional or insurance billing environment.
• Experience in commercial insurance, Medicare, and Medicaid reimbursement
• Working knowledge of reimbursement comment codes and payer provider manuals
• Must have computer literacy and math aptitude, and the ability to use 10-key calculator, computer key board and basic software applications, including Excel, Word and Outlook.
• Good oral and written communication skills