Patient Account Representative (Hybrid)

University Health KC; Kansas City (MO); Hybrid; USD 32,000 - 46,000; Full time

Job summary

University Health KC seeks a Patient Account Representative for a hybrid schedule in Kansas City, MO. You will handle daily billing of insurance claims and collections on payor and self-pay accounts within the Patient Accounts department. This role emphasizes accurate account resolution, knowledge of third-party and government payors, and compliant workflow processes.

Proficiency in Excel, Word and Outlook, along with strong numerical and communication skills, is required.

Qualifications

• High school diploma or equivalent is required.
• Entry level position with no minimum years in professional or insurance billing.
• Experience in commercial insurance, Medicare, and Medicaid reimbursement.
• Good computer literacy and math aptitude; able to use 10-key calculator, computer keyboard and basic software incl. Excel/Word/Outlook.
• Good oral and written communication skills.

Responsibilities

• Directly responsible for daily billing of insurance claims and collection activity on payor and self-pay accounts.
• Manage assigned account receivables with appropriate workflow processes for accurate resolution.
• Demonstrates knowledge of third-party carriers; government payors; special programs; and University Health Financial Assistance program.
• Uses electronic systems and maintains high customer service standards; requires independent and critical thinking.

Skills

Computer literacy

Math aptitude

10-key calculator

Excel

Word

Outlook

Oral and written communication

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Patient Account Representative (Hybrid)

Job Location

Northpoint

Kansas City, Missouri

Department

Patient Accounts

Position Type

Full time

Work Schedule

7:00AM - 3:30PM

Hours Per Week

40

Job Description

Directly responsible for daily billing of insurance claims and collection activity on outstanding payor accounts and self-pay encounters to manage your assigned account receivables. This position is accountable for monitoring and reconciling accounts with appropriate workflow processes to ensure accurate account resolution. Has thorough knowledge of third-party carriers; government payors; special programs; and University Health Financial Assistance program. Meets quality measures set forth by regulatory compliance standards, Federal Regulations, and department protocols.

Uses a variety of electronic systems in the course of this work and displays high customer service standards. Requires independent and critical thinking skills.

Minimum Requirements

• High school diploma or equivalent
• Entry level position, no minimal years required in professional or insurance billing environment.
• Experience in commercial insurance, Medicare, and Medicaid reimbursement
• Working knowledge of reimbursement comment codes and payer provider manuals
• Must have computer literacy and math aptitude, and the ability to use 10-key calculator, computer key board and basic software applications, including Excel, Word and Outlook.
• Good oral and written communication skills