Patient Account Representative FT

HealthCare, Inc.; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Une entreprise innovante dans les soins de santé recherche un Représentant de Compte Patient. Ce rôle clé implique de gérer le cycle de facturation des patients, d'assurer une communication claire et de naviguer dans les complexités des finances de santé. Si vous êtes passionné par le service client et avez des compétences en gestion des comptes, rejoignez une équipe qui valorise chacun de ses employés.

Qualifications

• Expérience dans la facturation médicale et le service client requise.
• Compétences analytiques et capacité à gérer plusieurs comptes.
• Bonne maîtrise de l'anglais, l'espagnol est un plus.

Responsibilities

• Gérer les comptes patients et traiter les réclamations efficacement.
• Expliquer les bénéfices d'assurance aux patients.
• Résoudre les problèmes liés aux comptes rapidement.

Skills

Communication

Analytical skills

Customer service

Insurance reimbursement

Education

High School Diploma or GED

Tools

EMRs

Microsoft Office Suite

Job description

As a Patient Account Representative, you'll be a guiding force behind efficient patient billing and account management. Your responsibilities will span the entire account lifecycle - from processing claims and collecting payments to resolving issues and addressing patient inquiries with empathy and clarity.

Day-to-day, you'll leverage your expertise to:

- Process and manage patient claims accurately and efficiently
- Collect payments, negotiate overdue balances, and assist with repayment structures
- Generate bills and explain insurance benefits to patients
- Resolve account-related issues promptly with patients and insurance companies

To thrive in this role, you'll need:

- A High School Diploma or GED and relevant experience in medical billing, collections and customer service.
- Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook
- Strong understanding of insurance reimbursement procedures and revenue cycle process
- Good analytical skills and a firm grasp of calculations and medical terminology
- Exceptional verbal and written communication abilities (English a must; Spanish a plus)
- Ability to work well independently with limited supervision
- Time management and organization to juggle multiple accounts
- Willingness to work claims, appeals and denials to positive outcomes (40-50 accounts per day)
-Communicate to leadership management areas of concern or areas of improvement
- Update patient demographic information and initiate account adjustments
- Ability to work for extended periods of time on a computer

More than just a financial coordinator, you'll be a trusted advisor, guiding patients through the often-complex realm of healthcare finances. Join our team and make a tangible difference in patients' lives.

Why work for Us?

We are on the cutting edge of the micro hospital trend in health care, a combination of ER, diagnostic and inpatient services that brings large health care services to the communities it serves.

We are a smaller and more agile organization. You aren't just a number. We value our employees and treat them accordingly.