Patient Account Representative - FT Remote

Acadia Healthcare Company; Mesa (AZ); Remote; USD 40,000 - 60,000; Full time

Job summary

Acadia Healthcare Company is seeking a Full Time Patient Account Representative to work remotely from the West Coast Business Office. Key responsibilities include managing billing and collections, following up on claims, and ensuring accurate claim processing. Candidates should have at least three years of experience in admissions or collections, preferably in a hospital setting.

Qualifications

• 3+ years of prior admissions and/or collections experience in a hospital setting.
• Psychiatric experience preferred.

Responsibilities

• Responsible for billing and collections of client accounts.
• Calls and follows up on outstanding claims with third-party payors.
• Manages daily productivity using the patient accounting system.

Skills

Billing

Collections

Communication

Education

High school diploma or equivalent

Job description

We are currently seeking a Full Time Patient Account Representative to join the West Coast Business Office of Acadia Healthcare, working remotely.

Shift: Monday - Friday, day shift

Overview/Summary of Position:

Responsible for billing and collections of client accounts, including electronic claim filing and follow-up. Confirms successful claims transmission in the clearinghouse. Performs follow-up calls with insurance, reviews claim status via insurance portals, websites, or phone calls. Prepares balance due letters and makes collection calls. Evaluates the need for bad debt referrals and prepares/submits account adjustments for approval.

Essential Functions:

• Call and follow up on outstanding claims with third-party payors.
• Review claim issues, make corrections as needed, and rebill.
• Use claims clearinghouse to review and correct claims; resubmit electronically when available.
• Review explanation of benefits to ensure claims are processed and paid correctly.
• Complete adjustment forms for accounts requiring adjustments, attaching all supporting documentation.
• Manage daily productivity using the patient accounting system and productivity reports, maintaining an average of 30-40 accounts worked per day.
• Prorate patient accounts and monitor that balances due are in the correct financial class.
• Report weekly overview to the BOD and participate in AR meetings.
• Gather and interpret data from the system, understand appropriate actions, and initiate timely, strategic steps to ensure payment.
• Assist financial counselors as needed.
• Alert Financial Counselors and Business Office Director of benefit eligibility issues affecting reimbursement.

Other Functions:

• Perform other duties and tasks as assigned.

Education/Experience/Skill Requirements:

- High school diploma or equivalent required.

- Three or more years of prior admissions and/or collections experience in a hospital setting required.

- Psychiatric experience preferred.

Licenses/Designations/Certifications:

- Not applicable.