Customer Account Rep (FT)

Dal-Tile Corp.; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the tile industry is seeking a Customer Account Representative in Dallas, Texas. This entry-level position involves managing customer inquiries, resolving issues, and supporting departmental objectives. Ideal candidates will have a Bachelor’s degree and strong communication skills, with opportunities for growth and benefits including 401k matching and tuition reimbursement.

Benefits

401k matching

Employee discounts

Tuition reimbursement

Qualifications

• 0-2 years relevant experience or equivalent education.
• Knowledge of discipline theories, practices, and procedures.
• High integrity and discretion with sensitive data.

Responsibilities

• Perform daily customer experience tasks such as calls, order processing, and delivery updates.
• Respond promptly to customer inquiries via phone, email, and chat.
• Coordinate communication between customers and associates.

Skills

Communication

Problem Solving

Organizational Skills

Multitasking

Education

Bachelor’s degree in a related field

Tools

Microsoft Office Suite

Job description

Customer Account Representative

The Customer Account Rep is an entry-level role responsible for handling customer-related issues of limited complexity, performing administrative tasks, and supporting the department's objectives. This role involves coordinating various aspects of the customer experience, including inquiries, issue resolution, and initiatives to improve customer satisfaction.

Responsibilities:

1. Perform daily customer experience tasks such as calls, order processing, delivery updates, claims, and purchase orders.
2. Respond promptly to customer inquiries via phone, email, and chat.
3. Proactively resolve customer issues and provide timely solutions.
4. Coordinate communication between customers and associates.
5. Serve as a resource for customer experience support to other team members.
6. Assist with warehouse and inventory tasks as needed.
7. Maintain accurate records of customer interactions and resolutions.
8. Provide basic analysis and apply standard procedures to solve problems.
9. Perform additional duties as required.

Qualifications:

• Bachelor’s degree in a related field preferred.
• 0-2 years relevant experience or equivalent education and experience.
• Knowledge of discipline theories, practices, and procedures.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• High integrity and discretion with sensitive data.
• Proficient in Microsoft Office Suite.

We offer a competitive salary, benefits, and growth opportunities, including 401k matching, employee discounts, and tuition reimbursement.

Dal-Tile proudly supports U.S. military members, veterans, and their families. Active military, transitioning service members, and veterans are encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer committed to diversity and inclusion, and is a Drugs Don't Work participant.