Patient Account Representative - FT Remote

Acadia Healthcare; Tucson (AZ); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Patient Account Representative to join their remote team. The role involves billing and collections for client accounts, requiring strong experience in admissions and collections within a hospital environment. Candidates should possess excellent communication and data interpretation skills, with a preference for psychiatric experience.

Qualifications

• Minimum of three years’ experience in admissions and/or collections in a hospital setting required.
• Psychiatric experience preferred.

Responsibilities

• Responsible for billing and collections of client accounts.
• Perform follow-up calls with insurance and prepare balance due letters.
• Manage daily productivity in the patient accounting system.

Skills

Billing

Collections

Communication

Data Interpretation

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Account Representative - FT Remote role at Acadia Healthcare.

We are currently seeking a Full Time Patient Account Representative to join the West Coast Business Office of Acadia Healthcare, working remotely.

Shift: Monday - Friday, day shift

Overview/Summary of Position: Responsible for billing and collections of client accounts, including electronic claim filing and follow-up. Confirms successful claims transmission in the clearinghouse. Performs follow-up calls with insurance, reviews claim status via portals or phone, prepares balance due letters, and makes collection calls. Evaluates the need for bad debt referral and prepares account adjustments for approval.

Essential Functions:

• Call and follow up on outstanding claims with third-party payors.
• Review claims issues, make corrections, and rebill as needed.
• Use claims clearinghouse to review and correct claims, resubmitting electronically when available.
• Review explanation of benefits to ensure correct processing and payment.
• Complete adjustment forms with supporting documentation for account adjustments.
• Manage daily productivity in the patient accounting system, maintaining an average of 30-40 accounts per day.
• Prorate patient accounts and monitor balances to ensure correct financial classification.
• Report weekly overviews to the BOD and participate in AR meetings.
• Interpret data from systems to determine appropriate action, initiating timely steps to secure payment.
• Assist financial counselors as needed.
• Notify Financial Counselors and Business Office Director of benefit eligibility issues affecting reimbursement.

Other Functions:

• Perform additional tasks as assigned.

Education/Experience/Skills Requirements:

• High school diploma or equivalent required.
• Minimum of three years’ experience in admissions and/or collections in a hospital setting required.
• Psychiatric experience preferred.

Licenses/Designations/Certifications: Not applicable.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Mental Health Care