Patient Accounts Customer Service

International Executive Service Corps; Miami Beach (FL); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

Job summary

A healthcare provider in Miami Beach is seeking a Patient Account Representative to assist patients with billing inquiries. The role involves managing hospital accounts, establishing payment plans, and ensuring compliance with patient privacy guidelines. Qualified candidates should have customer service experience, be bilingual, and possess a high school diploma. Competitive salary and comprehensive benefits offered.

Qualifications

• One year experience in hospital customer service is desired.
• One year experience in computer usage.
• High School Graduate or equivalent level or training.
• Bilingual in English and Spanish.

Responsibilities

• Customer Service for Hospital and Physician Billing accounts.
• Documents patient accounting system appropriately.
• Informs patient of any patient self-pay balances owed to the facility.
• Establishes payment arrangements.
• Advises collection manager/lead of any unsatisfied patient issues.
• Verifies information following HIPPA guidelines when handling calls.
• Reviews each account when handling calls.
• Maintains a working knowledge of collection guidelines.
• Processes request for bills and insurance updates.
• Follows-up timely with patient/guarantor issues.
• Researches all accounts in a timely manner.

Skills

Customer service

Bilingual in English and Spanish

Computer usage

Education

High School Graduate or equivalent

Job description

Patient Account Representative - Entry Level Position Assisting Patients with Account Questions

Base Salary plus Bonus - Hybrid work schedule after 90 Days

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

• Customer Service for Hospital and Physician Billing accounts
• Documents patient accounting system appropriately
• Informs patient of any patient self-pay balances owed to the facility
• Establishes payment arrangements
• Advises collection manager/lead of any unsatisfied patient issues
• Verifies information following HIPPA guidelines when handling calls before release of information with every call
• Reviews each account when handling calls, relays accurate information to the patient, explains account information from patient file and requests any information needed at time of the call
• Maintains a working knowledge of collection guidelines, HIPPA, Cobra and EMTALA guidelines
• Processes request for bills and insurance updates, credit card payments within 48 hours
• Follows-up timely with patient/guarantor issues and relays information back to the patient/guarantor
• Researches all accounts in a timely manner

Qualifications:

• One year experience in hospital customer service is desired
• One year experience in computer usage.
• High School Graduate or equivalent level or training.
• Bilingual in English and Spanish

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs.

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program

Patient Account Rep