Patient Account Representative (Collections Representative)

Harris Computer; Utah; On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Stock options

Career development opportunities

Job summary

Harris Computer is seeking an accounts/billing specialist to ensure accurate and timely payment of accounts, verify billing data, and resolve patient inquiries. The role requires interpreting denied claims, resubmitting appeals when needed, and maintaining documentation per guidelines.

The position emphasizes confidentiality and professional interactions with patients and clients, with a compensation range and a benefits package described in the posting.

Qualifications

• Experience verifying billing data accuracy.
• Ability to read and interpret denied claims.
• Handles patient account inquiries professionally.

Responsibilities

• Addresses patient questions about accounts and payments promptly and professionally.

Skills

Billing experience

Claims processing

Customer service

Job description

Essential Functions

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

The potential salary range for this role is $48,000.00 USD to $50,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.