Patient Account Representative (Collections Representative)

Harris Computer; Nebraska; On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Stock options

Career development opportunities

Job summary

Harris Computer in Nebraska, United States, is seeking a Billing Specialist to manage accounts receivable processes and ensure accurate, timely payments.

You will verify billing data, resolve discrepancies, and respond to inquiries while maintaining confidential information and upholding company values in daily practice.

Responsibilities

• Manage work queue, aging lists, and claims correspondence to ensure timely payment.
• Verify completeness and accuracy of billing data and correct errors.
• Read denied claims to resolve discrepancies and resubmit or appeal.
• Review aging accounts to collect amounts due or escalate collections per guidelines.
• Note follow-up on billing records and maintain supporting documents and notes.
• Audit and resolve discrepancies on patient accounts and refer adjustments per guidelines.
• Receive telephone calls; answer inquiries and resolve patient account questions.
• Maintain confidentiality of health information, proprietary information and employee data.
• Manage customer/client interactions professionally; respond promptly to service requests.
• Demonstrate the philosophy, mission, and values through actions and department processes.
• Performs other duties as assigned.

Job description

Essential Functions

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

The potential salary range for this role is $48,000.00 USD to $50,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.