Patient Account Representative (Collections Representative)

Harris Computer; Crystal Bay (NV); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Stock options

Career development

Job summary

Harris Computer in Crystal Bay, NV is seeking a Billing Specialist to manage patient accounts, verify billing data completeness, and respond to inquiries. You will read denied claims, resubmit or appeal as needed, and maintain proper documentation.

You will handle aging accounts, pursue timely payments, and protect confidentiality of health and employee information. The role requires regular attendance and a professional approach in interactions with customers and clients.

Qualifications

• Verifies completeness and accuracy of billing data and revises errors.
• Reads and interprets denied claims to resolve discrepancies and resubmits or files appeals.
• Reviews aging accounts to collect amounts due and initiates escalation per guidelines.

Responsibilities

• Manages work queue, aging lists, and claims correspondence to ensure timely payment.
• Maintains and protects confidentiality of patient and employee information.
• Responds to telephone inquiries and resolves patient account questions.
• Ensures remittances meet contractual obligations and documents follow-up actions.

Skills

Billing accuracy

Customer service

Attention to detail

Communication

Tools

Billing software

Job description

Essential Functions

• Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts.
• Verifies completeness and accuracy of billing data and revises any errors.
• Reads and interprets denied claims in order to resolve discrepancies; resubmits or files appeal for reconsideration.
• Reviews aging accounts in order to collect amounts due or initiates escalation procedures for collections, according to established guidelines.
• Notes follow-up on billing records and maintains supporting documents and notes in established files; verifies that remittances meet contractual obligations.
• Audits and resolves discrepancies on patient accounts; reviews accounts for non-covered or out of network procedures and refers adjustments according to established guidelines.
• Receives telephone calls; answers inquiries and resolves patient account questions; contacts patients to obtain or relay account information.
• Requires regular and prompt attendance.
• Maintains and protects confidentiality in all aspects of patient health information, proprietary information, and employee information.
• Manages customer/client interactions in a professional manner; responds promptly to requests for service and assistance, and meets those commitments.
• Demonstrates the spirit of the philosophy, mission, and values through words and actions, and implements them into department processes, programs, and the working environment.
• Performs other duties as assigned.

The potential salary range for this role is $48,000.00 USD to $50,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.