Patient Access Representative

Guidehouse; Lewisville (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Paid Holidays

Discretionary bonus

401(k) Retirement Plan

Tuition Reimbursement

Health Savings Account

Disability Insurance

Parental Leave

Employee Referral Program

Community & Events

Job summary

Guidehouse is seeking a Patient Access professional to support hybrid work from Lewisville, TX. The role involves remote patient registration, census reconciliation, insurance verification, and data updates across multiple systems. You will participate in daily huddles and contribute to performance reporting.

Ideal candidates have 0-2+ years in healthcare billing/claims and a high school diploma. Familiarity with payer portals and insurance plans is a plus.

Qualifications

• 0-2+ years relevant experience in healthcare with knowledge of billing and collections, medical insurance claims procedures and documentation, patient care charts and histories, patient registration procedures and documentation.
• High School Diploma or GED required

Responsibilities

• Toggling multiple systems & applications
• Remote patient registration
• Census Reconciliation- Hospital vs. Patient registration data
• Patient Identification/Demographic updates
• Insurance verification, mapping correct plan codes to insurance types
• Hold codes- Identify and Hold encounters pending follow up
• Resolving Unbilled encounters
• Electronic communications- Provider, Medical Record request
• Attend team daily huddles; to received and provide process report performance outcomes
• Performance/Productivity- Daily/Weekly huddles MS Teams

Skills

Healthcare billing knowledge

Patient registration systems

Data entry

Attention to detail

MS Teams

Education

High School Diploma/GED

Tools

MS Teams

Job description

Job Family:

Patient Access General

Travel Required:

None

Clearance Required:

None

_ This position will be on a hybrid schedule working two days in the Lewisville, TX office and three days from home. _

What you will do:

• Toggling multiple systems & applications

• Remote patient registration

• Census Reconciliation- Hospital vs. Patient registration data

• Patient Identification/Demographic updates

• Insurance verification, mapping correct plan codes to insurance types

• Hold codes- Identify and Hold encounters pending follow up

• Resolving Unbilled encounters

• Electronic communications- Provider, Medical Record request

• Attend team daily huddles; to received and provide process report performance outcomes

• Performance/Productivity- Daily/Weekly huddles MS Teams

What you will need:

• High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED

• 0-2+ years relevant experience in healthcare with knowledge of billing and collections, medical insurance claims procedures and documentation, patient care charts and histories, patient registration procedures and documentation.

What would be nice to have:

• Familiar with Insurance payer portal

• Realtime Insurance eligibility verifications

• Knowledge of Health Insurance plans, HMO, PPO, Manage Care and Replace plan coverage

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.