Patient Account Representative

Lawall Prosthetics and Orthotics Services; Wilmington (DE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan with employer contrib.

Supportive team environment

Job summary

Lawall Prosthetics and Orthotics Services in Wilmington, Delaware is seeking a detail-oriented Patient Account Representative to handle back-end processing of patient accounts, insurance verification, and billing paperwork to ensure claims are submitted accurately.

You will work with clinicians and billing staff to collect missing information, maintain HIPAA-compliant EMR records, and support denial appeals. A high school diploma and 1–2 years in medical office administration are preferred.

Qualifications

• Detail-oriented candidate with medical administration experience preferred.
• Experience with medical billing, insurance verification, or patient accounts is desirable.
• Knowledge of Medicare, Medicaid, and commercial payer requirements is a plus.

Responsibilities

• Review patient files for completeness before claim submission.
• Verify documentation including orders, notes, and LMNs.
• Process insurance authorizations and payer requirements.
• Prepare documentation for billing and reimbursement.
• Follow up with offices, patients, and insurers to obtain missing info.
• Maintain HIPAA-compliant EMR records and collaborate with staff.

Skills

Attention to detail

Organization

Communication skills

EMR proficiency

Microsoft Office

Education

High school diploma

Tools

EMR systems

Job description

Patient Account Representative (Back-End Processing) – Prosthetics & Orthotics Medical Office

Job Type: Full-Time

Location: Wilmington, Delaware

Position Summary

We are seeking a detail-oriented and organized Patient Account Representative to join our Prosthetics and Orthotics (P&O) team. This position is responsible for the back-end processing of patient accounts, ensuring all documentation, insurance requirements, and billing paperwork are complete and accurate before patients can receive their devices and claims are submitted. The ideal candidate is highly organized, enjoys working behind the scenes, and has experience navigating insurance and medical documentation in a fast-paced healthcare environment.

Key Responsibilities

• Review patient files for completeness and accuracy before claim submission.
• Verify and obtain required documentation, including physician orders, clinical notes, and Letters of Medical Necessity (LMNs).
• Process insurance authorizations and ensure all payer‑specific requirements are met.
• Prepare and organize documentation for billing and reimbursement.
• Follow up with physicians' offices, patients, and insurance companies to obtain missing information.
• Monitor outstanding documentation and resolve deficiencies promptly.
• Maintain accurate electronic patient records in compliance with HIPAA regulations.
• Work closely with clinicians, front office staff, and billing personnel to ensure timely processing of patient accounts.
• Assist with claim corrections, denials, and appeals by gathering supporting documentation.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma required
• Minimum of 1–2 years of experience in medical office administration, medical billing, insurance verification, or patient accounts preferred.
• Experience with prosthetics and orthotics, durable medical equipment (DME), or healthcare reimbursement is highly desirable and a plus, but not necessary.
• Knowledge of Medicare, Medicaid, and commercial insurance guidelines is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proficient with electronic medical records (EMR) systems and Microsoft Office applications.
• Ability to prioritize multiple tasks while meeting deadlines.
• Commitment to maintaining patient confidentiality and HIPAA compliance.

Preferred Skills

• Familiarity with medical terminology.
• Experience working with insurance authorizations and documentation requirements.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan with employer contribution
• Supportive team environment

Why Join Our Team?

Our company is dedicated to improving the lives of patients through high-quality prosthetic and orthotic care. As a Patient Account Representative, you'll play a vital role in ensuring patients receive the coverage and services they need by keeping documentation and insurance processes running smoothly. Your attention to detail directly contributes to excellent patient care and the financial health of our practice.