Patient Account Representative

University of Rochester Medicine Home Healthcare; Town of Webster (NY); Hybrid; USD 22,000 - 39,000; Full time

Benefits offered by this job

Hybrid scheduling

Job summary

University of Rochester Medicine Home Healthcare in Webster, NY seeks an experienced Medical Billing Clerk to manage billing, posting, and coding from admission to balance satisfaction.

The role requires 3+ years in medical billing, strong financial data handling, and excellent communication. The position offers a hybrid schedule, Monday–Friday workdays, with competitive hourly wages.

Qualifications

• Three or more years' experience in medical billing, registration or collection.
• High school diploma or GED; AS in business preferred.
• Strong numerical and analytical abilities.

Responsibilities

• Resolves customer inquiries promptly with empathy and tact.
• Processes accounts receivable for third-party and private payors with proper documentation.
• Bills and codes services, balances and posts billing data per policy.
• Reviews AR reports and coordinates corrective actions.
• Responds to payor queries per policy.
• Gathers and summarizes information for reports; helps review outstanding balances.
• Cross-trains with PFS staff for coverage.
• Meets KPIs set by management.

Skills

Office administration

Analytical skills

Communication skills

Medical billing experience

Education

High school diploma or GED

Associate degree in business-related curriculum

Tools

Microsoft Office Suite

Excel

Billing software

Job description

Salary $15.50 - $28.58

Description

SUMMARY: Bills multiple payors for services. Calculates, balances, posts, and codes various billing data. Maintains account from admission through satisfaction of balance due.

Scheduling

Monday - Friday 8 am to 430 or 8:30am to 5pm, Hybrid

Education

High school or GED diploma, AS in business related curriculum preferred

Experience

Three [3+] or more years' experience in medical billing, registration or collection.

Key Responsibilities

• Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner. Displays empathy, courtesy, and tact. In matters requiring supervisory judgment, refers to the Manager of Patient Financial Services for resolution.
• Processes accounts receivable statements for third party and private payors, including reviewing, coding, and maintaining supporting documentation, verifying data by conferring with appropriate agency & external sources.
• Bills multiple third party and private payors for services and equipment. Calculates, balances, posts, and codes various billing data, utilizing a variety of billing procedures as well as following department policy.
• Reviews reports of accounts receivable activity, investigating and resolving any discrepancies or problems, according to established policies and procedures. Recommends departmental/agency corrective action as required.
• Receives, investigates, and responds to inquiries from payors and agency departments concerning accounts receivable activity, according to established policies and procedures.
• Gathers, compiles, summarize, and records information for reports and files. Researches and prepares for reviews of outstanding receivable balances with Manager on a regular basis.
• Performs such similar, comparable, or related duties as may be required or assigned, including cross training with other PFS staff for departmental coverage.
• Responsible for the Key Performance Indicators (KPI’s) established by their manager.

Knowledge, Skill, & Ability Requirements

• Good knowledge of general office practices and procedures.
• Excellent organizational and analytical skills.
• Ability to work effectively in a fast paced, high-volume environment.
• Mathematical aptitude.
• Excellent oral and written communication skills.
• Positive customer relations skills and the ability to work effectively as a member of an interactive team.
• Ability to work under moderate supervision and exercise a moderate degree of independent judgment.

Technical & Systems/Equipment Proficiencies

• Microsoft Office Suite: Outlook, Word, Power Point and Excel
• Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems
• Intranet/Internet

Hourly Rate

$15.50 - $28.58

#URM2

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.