Patient Account Representative

Metro Physical & Aquatic Therapy; Rome (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Mentorship & continuing education

401k, holidays & paid time off

Residency program available

Community service opportunities

Job summary

Advance Rehabilitation is seeking a Patient Account Representative to process insurance claims, verify policy details, and ensure accurate billing. This role tracks payments, follows up on balances, and communicates with insurers and patients to resolve discrepancies.

The position is primarily remote with on-site presence in Rome, GA about 1–2 days per month; requires EMR experience (Raintree preferred), strong Excel/Word skills, and excellent communication.

Qualifications

• High school diploma or equivalent required.
• 1+ years medical billing experience or Medical Billing School graduate.
• Excellent communication skills and attention to detail.
• Proficient with Word and Excel; Raintree EMR experience preferred.
• Strong time management and organizational abilities.

Responsibilities

• Process insurance claims and verify policy information.
• Track payments, follow up on outstanding balances, resolve discrepancies.
• Manage accounts receivable and reconcile financial records.
• Generate reports for management and communicate with insurers and patients.
• Work with litigation attorneys as needed and maintain accuracy.

Skills

Attention to detail

Excellent communication skills

Time management

Independent / team player

Education

High school diploma or equivalent

Medical Billing Certification / training

Tools

Microsoft Word

Microsoft Excel

Raintree EMR

Job description

Company Description

Advance Rehabilitation is committed to being the most sought-after physical therapy company in the Southeast for services including industrial rehabilitation, athletic training, and sports medicine. Our mission is to provide the highest quality rehabilitation services in a cost-effective and time-efficient manner while delivering excellence in customer service.

Advance Rehabilitation Connects, Adapts, Empowers, Delivers, and Serves to transform lives!

Job Description

The Patient Account Representative is responsible for processing insurance claims, verifying policy information, and ensuring accurate billing. This role tracks payments, follows up on outstanding balances, and communicates with insurance companies and patients to resolve billing discrepancies.

Additional responsibilities may include managing accounts receivable, reconciling financial records, and generating reports for management. Strong attention to detail, knowledge of insurance procedures, and effective communication skills are essential for success in this role.

This is a primarily remote position with an expectation to work onsite in the Rome office 1–2 days per month.

Job Requirements:

• Knowledge of working aging reports, researching unpaid claims, and submitting appeals to insurance companies.


• Ability to answer patient and telephone inquiries related to billed claims with courtesy and thoroughness.


• Ability to perform billing functions within an Electronic Medical Record (EMR) system. Raintree experience is preferred.


• Excellent time management, organizational, and communication skills.


• Ability to work independently as well as collaboratively as part of a team.


• Demonstrated ability to handle difficult situations and resolve conflicts effectively.


• Experience with Medicare, Workers’ Compensation, Commercial, Medicaid, and Auto/MVA insurance, as well as working with litigation attorneys.


• Basic computer skills, including proficiency with Microsoft Excel, Wo

Qualifications

• High school graduate or equivalent


• 1+ years of previous medical billing experience OR a graduate of Medical Billing School


• Excellent communication skills


• Proficient in Word and Excel


• Detail oriented


• Good time management skills


• Enjoys structure and organization

Additional Information

• Competitive compensation


• Sign-on bonuses available


• MENTORSHIP and continuing education


• In-house APTA accredited RESIDENCY program available


• Excellent benefits package, including 401k, holidays and paid time off


• Community service opportunities.


• Get to interact with a great team and support staff and so much more