Patient Account Representative

Geode Health; Northern (KY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Benefits package

401k

Paid vacation

Job summary

Geode Health is seeking a Patient Account Representative to address patient billing inquiries in a multi-channel contact center. You will resolve questions with patients and insurers while maintaining key performance metrics and HIPAA compliance.

The role emphasizes flexibility to adapt to workflow and volume changes, with an expected pay range of $20–$22 per hour.

Qualifications

• 2–4 years in a healthcare environment, preferably billing or call center.
• Ability to read and understand insurance EOBs (explanation of benefits).
• Strong conflict resolution and multitasking while maintaining quality.
• HIPAA confidentiality and regulatory awareness.

Responsibilities

• Handle inbound patient billing inquiries across multi‑channel contact center.
• Collaborate with patients and insurers to resolve billing questions.
• Maintain targets for AHT, SLAs, abandon rates, and call quality.
• Uphold patient confidentiality per HIPAA requirements.
• Adapt to changing workflows and workloads as needed.

Skills

Conflict resolution

Multitasking

Clear communication

Reading EOBs

Education

High School diploma or GED

Job description

Job Summary

Reporting to the Patient Accounts Team Lead, the Patient Account Representative is responsible for resolving inbound patient inquiries related to billing in a multi-channel Contact Center Environment.

Expected Pay Range: $20 - 22/hour

Key Responsibilities

• Monitor multi-channel inbound patient billing inquiries to ensure timely response and accurate resolutions.
• Work with patients and insurance carriers to resolve patient billing inquiries.
• Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others.
• Maintain confidentiality of all patient information with a full understanding of HIPAA requirements.
• Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules.
• Other duties as assigned.

Qualifications

• 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center.
• Ability to read and understand insurance EOBs.
• Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction.
• High School diploma or GED required.

Working Conditions

Standard office environment with occasional travel to corporate or office locations. Potential exposure to stressful situations and emergency scenarios.

Physical Requirements

• Ability to sit for 3-4 hours at a time.
• Fine finger coordination required for typing.
• Ability to speak clearly with team members so others can understand.
• Ability to hear and understand others when speaking.
• Ability to view computer screen monitor, small objects few feet away.

At Geode Health, we offer

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation. To learn more, visit us at www.geodehealth.com.

Geode Health is an Equal Opportunity Employer.

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

Estimated hourly pay range: $20.00-$22.00