Patient Account Representative

Geode Health; North Carolina; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

In-person and virtual patient visits

Medical, dental and vision benefits

Matching 401k plan

Job summary

Geode Health is seeking a Patient Account Representative to resolve inbound patient billing inquiries in a multi-channel contact center environment. The role reports to the Patient Accounts Team Lead and offers an hourly pay range of $20–$22.

Requirements include 2–4 years in a healthcare setting, ability to read EOBs, strong conflict resolution, and a high school diploma or GED. The position involves standard office work with possible travel to corporate locations and benefits include medical,

Qualifications

• Must have 2–4 years of healthcare experience, preferably in billing, front office administration or call center.
• Ability to read and understand insurance EOBs.
• Strong conflict resolution skills and multi-tasking while maintaining high quality patient interactions.
• High School diploma or GED is required.

Responsibilities

• Monitor multi-channel inbound patient billing inquiries to ensure timely response and accurate resolutions.
• Work with patients and insurance carriers to resolve patient billing inquiries.
• Maintain individual and departmental goals including metrics such as Average Handle Time, Service Level, Abandonment Rate, Call Quality, etc.
• Maintain confidentiality of all patient information with HIPAA requirements.

Skills

Conflict resolution

Reading EOBs

Multi-tasking

Healthcare experience

Education

High School diploma or GED

Job description

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.

Job Summary

Reporting to the Patient Accounts Team Lead, the Patient Account Representative is responsible for resolving inbound patient inquiries related to billing in a multi-channel Contact Center Environment.

Expected Pay Range: $20 - 22/hour

Key Responsibilities

• Monitor multi-channel inbound patient billing inquires to ensure timely response and accurate resolutions
• Work with patients and insurance carriers to resolve patient billing inquiries
• Responsible for maintaining individual and departmental goals including
• Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
• Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
• Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
• Other duties as assigned

Qualifications

• 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
• Ability to read and understand insurance EOBs
• Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
• High School diploma or GED required

Working Conditions

• Standard office environment with occasional travel to corporate or office locations.
• Potential exposure to stressful situations and emergency scenarios.

Physical Requirements

• Ability to sit for 3-4 hours at a time
• Fine finger coordination required for typing
• Ability to speak clearly with team members so others can understand.
• Ability to hear and understand others when speaking
• Ability to view computer screen monitor, small objects few feet away

At Geode Health, we offer

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

To learn more, visit us at www.geodehealth.com

Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

Estimated hourly pay range

$20.00-$22.00