Patient Account Representative

US Physical Therapy; Lincoln (NE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

401k and health benefits

Paid time off

Job summary

US Physical Therapy in Lincoln is seeking a billing and claims specialist to manage data elements, verify insurance, obtain authorizations, and pursue collections for patient portions. You will work closely with patients and insurers to ensure timely reimbursement.

The role emphasizes accuracy, communication, and collaboration across departments to improve processes and support high-quality patient care.

Qualifications

• High school diploma or higher; relevant billing experience preferred.
• 1–2 years in medical billing and collections.
• Knowledge of medical billing, coding, and reimbursement policies.
• Strong attention to detail and ability to work independently.
• Excellent communication and customer service skills.

Responsibilities

• Collaborate with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Process payments and refunds.
• Update patient insurance information.
• Obtain prior authorizations and verify coverage with insurers.
• Follow up on unpaid claims and denials and maintain accurate records.
• Provide excellent service to patients and healthcare providers.
• Coordinate with other departments to improve reimbursement processes.

Skills

Medical billing

Customer service

Communication skills

Microsoft Office

Insurance regulations

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Waystar

Japari

Job description

Lincoln Orthopedic Physical Therapy has been serving the Lincoln community since 1982, working hard to establish a reputation as one of the leading outpatient orthopedic physical therapy clinics in the area. We are privileged to offer physical therapy in Lincoln with a wide variety of needs, but focus on orthopedic problems.

Your role will be critical in our billing and claims department, and you will be asked to facilitate procedural requirements, including data elements, insurance verification, authorization for services, and collections for all patient portions, including prior balances.

Responsibilities

• Work closely with patients to resolve billing and payment issues.
• Research and resolve discrepancies in patient accounts.
• Process payments and refunds.
• Review and update patient insurance information.
• Communicate with insurance companies to obtain prior authorizations and verify coverage.
• Follow up on unpaid claims and denials.
• Maintain accurate and up-to-date patient account information.
• Provide excellent customer service to patients and healthcare providers.
• Collaborate with other departments to improve processes and ensure timely reimbursement.
• Maintain knowledge of current insurance regulations and coding requirements.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policiesStrong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office, Waystar, Japari and other computer programs

Benefits

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive.