Patient Account Representative

10 Sarah Bush Lincoln Health Center; Fuquay-Varina (NC); On-site; USD 23,000 - 36,000; Full time

Job summary

Sarah Bush Lincoln Health Center in North Carolina seeks an organized Patient Account Representative to manage billing and insurance claims, assist patients and families, and resolve account discrepancies. You will handle deposits, daily deposits, and cashier duties, ensuring accurate processing of payments and communications with insurance carriers.

The role emphasizes customer service, attention to detail, and adherence to financial policies, with compensation based on experience.

Qualifications

• High school diploma required.

Responsibilities

• Answers telephone/mail inquiries dealing with patient’s insurance carriers.
• Assists patient, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity.
• Assists patients with problems and complaints, reconciling and resolving patient account discrepancies.
• Prepares deposits and balances receipts; makes remote deposits to bank accounts.
• Promotes Financial Assistance program when appropriate.
• Serves as cashier window and handles patient payments and inquiries.
• Reconciles Remittance Advice accounts by tracing transactions and comparing original documents.

Education

High School diploma

Job description

Patient Account Representative Job Description

Patient Account Representatives assist patients, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity. Assists patients with problems and complaints, reconciling and resolving patient account discrepancies. Creates daily deposits. Department: Patient Financial Services Hours: Full time, 40 hours/week Shift: 1st

Pay: Based on experience, starting at $16.94

Responsibilities

• Answers telephone/mail inquiries dealing with patient’s insurance carriers.
• Assist in other areas as requested.
• Assists patient, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity.
• Assists patients with problems and complaints, reconciling and resolving patient account discrepancies.
• Facilitates various hospital bank satchels for daily courier service.
• Handles any patient requests in a timely manner, including but not limited to patient demographic updates, re-bills insurance companies and working with clinic/hospital personnel on charge entry functions.
• Logs, retrieves, and releases patient valuables and vending machine refunds.
• Mails summary billings and letters to patient accounts, Monitors and distributes all faxes and copies.
• Opens and distributes all mail.
• Prepares; verifies; batches; and balances receipts; makes remote deposit to appropriate bank account and/or physical deposits for all payments.
• Prepares and faxes pertinent information to collection agencies, attorneys, insurance companies and other agencies as needed to resolve patient accounts.
• Prepares deposits for all monies on a daily basis.
• Processes and monitors all “returned” checks.
• Promotes Financial Assistance program when appropriate.
• Provides staffing of cashier window. Serves as customer service resource and handles patient payments, concerns, and inquiries.
• Receives cash/checks/debit/credit/vouchers.
• Reconciles Remittance Advice accounts by tracing transactions and comparing original documents.
• Reviews vouchers and other routine transactions documents for completeness and accuracy.

Requirements

• High School (Required)

Compensation Estimated Compensation Range $16.94 - $26.26 Pay based on experience.

When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.