Patient Account Rep - Collections

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Hawaii Pacific Health in Honolulu, HI is seeking a Billing Specialist to manage the accounts receivable cycle for our First Insurance Center location. This full-time role emphasizes accurate claims submission and proactive follow-up with patients and third-party payers.

You will handle inquiries, ensure timely processing of CPT/ICD codes, and support high-quality patient billing experience across Hawaii’s health system.

Qualifications

• High school diploma or equivalent.
• Six (6) months of billing or collections experience.
• Working knowledge of health insurance processing and CPT/ICD coding.

Responsibilities

• Billing and account follow-up for a portion of the accounts receivable cycle.
• Accurate and timely preparation and submission of claims and statements to third party payers and patients/guarantors.
• Follow-up on accounts receivable with third party payers and patients to complete the insurance collection process.
• Handle third party payer and patient questions/concerns appropriately.
• Maintain compliance with billing regulations and organizational guidelines.

Skills

Billing & AR

Customer service

Attention to detail

Education

High School Diploma or GED

Associate's degree in Business Administration or Healthcare Administration (preferred)

Tools

CPT & ICD coding knowledge

Job description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

The Business Services department oversees and maintains quality customer service for all issues related to patient accounts and billing. Our friendly staff takes incoming inquiries, monitors and reports the status of outstanding requests, oversees collections and handles all third party payer concerns. The department also maintains receivables in accordance with organizational guidelines and implements policies to ensure departmental effectiveness and compliance with insurance billing regulations, government billing requirements, collection laws and reimbursement procedures.

If you are organized, meticulous and have a gift for accounts management, you could be the ideal candidate for this position. In this role you will perform billing and account follow-up activity for a generally fixed portion of the accounts receivable cycle. This includes: accurate and timely preparation and submission of claims and statements to third party payers and patients/guarantors; follow-up on accounts receivables with third party payers and patients to complete the insurance collection process; and handling third party payer and patient questions/concerns appropriately. We are looking for someone motivated and self-directed with excellent organizational and customer service skills and a commitment to delivering the highest quality health care to Hawai'i’s people.

Location: First Insurance Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: ILWU

Exempt: No

Pay Range: 26.51 - 27.91 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. Six (6) months of billing or collections experience. Working knowledge of health insurance processing and knowledge to CPT and ICD codes.

Preferred Qualifications: Associate's degree from an accredited college or University in Business Administration of Healthcare Administration. Course in Medical Terminology. Course in Medical Records Coding.

EOE/AA/Disabled/Vets

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.