Patient Account Representative - Payment

Diagnostic Laboratory Services, Inc.; Aiea (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

Diagnostic Laboratory Services in Aiea, HI seeks a Patient Account Representative to manage payment posting and follow-up with payers and patients. The role emphasizes accurate posting, timely billing, and responsive communication.

Requirements include a High School diploma and 1 year of patient accounts experience, with knowledge of Medicaid/Medicare and EPIC systems preferred.

Qualifications

• High School diploma or equivalent.
• One year of recent experience as Patient Accounts Representative in healthcare setting or equivalent.
• Experience with Medicaid, Medicare, and third-party payer requirements.
• Strong written and verbal communication in English.
• Proficient in Windows applications (Word, Excel).
• Knowledge of medical terminology.
• Experience with computer-based applications; EPIC systems preferred.

Responsibilities

• Follows-up on payment with insurance payers and patients on outstanding accounts.
• Expedites larger dollar accounts to ensure prompt payment.
• Monitors to ensure all insurance are billed in a timely manner.
• Identifies, posts and audits payments for correct payment.
• Processes correspondence from payers and patients.
• Responds to patient and insurance inquiries promptly and courteously.

Skills

Communication skills

Written English

Verbal English

Microsoft Windows

Microsoft Word

Microsoft Excel

Education

High School diploma or equivalent

Associate's or Bachelor's degree in business/finance/healthcare

Tools

EPIC systems

SMS

Job description

Patient Account Representative - Payment Posting (Full-Time, 40 Hours, Day)

2026-09-30 Diagnostic Laboratory Services Aiea,HI

Description:

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:

• Follows-up on payment with insurance payers and patients on outstanding accounts.
• Expedites larger dollar accounts to ensure prompt payment. Monitors to ensure all insurance are billed in a timely manner.
• Identifies, posts and/or audits payments to ensure QMC has received correct/expected payment from payers in accordance with contract terms. Processes correspondence received from payers and patients.
• Responds to patient and insurance inquiries promptly and courteously.

II. TYPICAL PHYSICAL DEMANDS:

• Standing, sitting, walking, seeing, hearing, speaking, finger dexterity, repetitive arm/hand motions and gripping of an object.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High School diploma or equivalent.

B. EXPERIENCE:

• One (1) year recent experience as Patient Accounts Representative, preferably in an acute care facility, demonstrating knowledge of Medicaid, Medicare, Third Party payer requirements, SNF/ICF, ICD-9 and DRG's. An associate's or bachelor's degree in business administration, finance, accounting or healthcare related field and/or completion of a healthcare administration billing and coding program may be substituted for one (1) year experience as a patient accounts representative.
• Experience and/or background to demonstrate effective written and verbal communication skills in English.
• Experience with Windows applications, such as Word, Excel, etc., with demonstrated proficiency in using a mouse and keyboard.
• Experience to demonstrate knowledge of medical terminology.
• Experience with computer based applications, SMS and/or EPIC systems preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet