Patient Account Collections Specialist

HCA Healthcare; Pasadena (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Collections Specialist to join their team. This role involves providing excellent customer service while managing patient account collections from the comfort of your home. You'll be part of a compassionate organization that prioritizes employee well-being and community support. With a comprehensive rewards package, including health benefits and educational assistance, this position offers a fulfilling career path in healthcare revenue management. If you're passionate about helping others and thrive in a supportive environment, this opportunity is perfect for you.

Benefits

Comprehensive medical coverage

401(k) Plan with matching

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Free counseling services

Flexible spending accounts

Referral services for child and elder care

Qualifications

• Previous call center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.

Responsibilities

• Responsible for outbound calls and resolution of patient receivables.
• Update patient account records and work with patients for payment.

Skills

Customer Service

Communication Skills

Problem Solving

Collections in Healthcare

Education

High School Graduate or GED

Tools

High-speed Internet

Job description

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business_center Admitting Registration Clerical and Scheduling find_in_page Job ID: 3345641

Do you want to join an organization that invests in you as a Collections Specialist? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Schedule: Full-time position that requires 1 mid / evening shift/per week/on a Monday, Tuesday, Wednesday, or Thursday 11am- 8pm CST & also 1 Saturday morning shift/per month/9am-1pm CST.

Location: Work from Home; must live within an HCA Hospital market area.

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Come join our team as a Collection Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.

Duties and Responsibilities:

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and escalate as appropriate .
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Achieve passing quality review scores per unit requirements.
• Work within company attendance guidelines.
• Work with other team members and management in a professional manner.?

Qualifications:

• High School Graduate or GED preferred
• Previous Call Center experience preferred
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Uploa d. Wifi is not permitted .
• Ability to work uninterrupted for shift (not including breaks/lunch)
• B ILINGUAL is not required , but a plus

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Collections Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What matters most to our talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

For questions about your job application or this site, please contact;
HCAhrAnswers at 1-844-422-5627 option 1.

HCA Healthcare is a dedicated Equal Opportunity Employer

Equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected category in accordance to applicable federal, state, or local laws. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training.

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