Patient Account Assoc - Payment Posting Representative

Intermountain Health; United States; Hybrid; USD 27,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a Healthcare Billing Specialist to support patient accounts through accurate cash posting, payments balancing, and timely EOB interpretation.

The role requires strong attention to detail, familiarity with CPT/ICD-10 codes, and the ability to resolve denials via coordination with payers. Flexible work options exist where approved, with potential interviews via Teams.

Qualifications

• High School diploma or equivalent required.
• Minimum of one year of full cycle medical billing experience.
• Minimum of six months in a healthcare cash posting role.
• Knowledge of CPT, ICD-10, and modifiers required.
• Ability to read and understand EOBs or interpret denials required.
• Basic understanding of accounting principles such as debits/credits required.
• Experience with insurance claim appeals required.
• Excellent computer skills including Microsoft Office applications; familiarity with electronic remittances required.

Responsibilities

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts using electronic and manual posting systems.
• Research, validate and adjust payment postings.
• Follow up per procedures to achieve account resolution.
• Post correspondence, zero payments and denials to patient accounts.
• Research missing information such as EOBs or denials and contact payers for details.
• Complete more difficult assignments and assist teammates with balancing issues.
• Escalate issues and trends to leadership.
• Meet productivity and quality goals.
• Collaborate with other teams across the organization.
• Participate in meetings and educational requirements.
• Promote Intermountain Health mission, values, and service standards.
• Perform other duties as assigned.

Skills

Insurance Claims

Medical Billing

Explanation of Benefits

Translations

Reading

Billing

Revenue Cycle Payment Handling

Computer Literacy

Attention to Detail

Customer Follow-Ups

Education

High School diploma or equivalent

Job description

Job Description: Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Essential Functions

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts, using both electronic and manual posting systems
• Research, validate and make adjustments to payment postings.
• Follow up in accordance to procedures and policies with an overall goal of account resolution
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments
• Complete more difficult assignments, and assist teammates with balancing issues
• Escalate issues and trends to leadership
• Meet department's productivity and quality goals
• Collaborate with other teams across the organization
• Participate in meetings and educational requirements
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
• Perform other duties as assigned

Skills

• Insurance Claims
• Medical Billing
• Explanation of Benefits (EOB)
• Translations
• Reading
• Billing
• Revenue Cycle Payment Handling
• Computer Literacy and troubleshooting
• Attention to Detail
• Customer Follow-Ups

Qualifications

• High School diploma or equivalent, required
• Minimum of one (1) year of full cycle medical billing experience, required
• Minimum of six (6) months in a healthcare Cash Posting role, required
• Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required
• Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required
• Basic understanding of accounting procedures such as debits/credits, required
• Experience with insurance claim appeals, required
• Excellent computer skills (including Microsoft Office applications), required- Familiarity with electronic remittances, required

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Location

• Location: Peaks Regional Office
• Work City: Broomfield
• Work State: Colorado
• Scheduled Weekly Hours: 40
• Hourly range: $19.29 - $25.61

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Remote Work Information

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Equal Opportunity Statement

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Artificial Intelligence Platform

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all