Patient Account Assoc | Payment Posting Representative

10700 Revenue Cycle Organization; United States; On-site; USD 55,242,000 - 73,350,000; Full time

Job summary

Intermountain Health in Colorado is seeking a Billing Specialist to handle full-cycle medical billing, balance postings, and posting to patient accounts. You will verify payments, research discrepancies, and coordinate with payer teams to resolve issues.

The role requires at least 1 year of full-cycle billing, knowledge of CPT/ICD-10, and strong computer skills including Microsoft Office. The position offers a 40-hour work week with benefits and potential remote/hybrid options where approved.

Qualifications

• High School diploma or equivalent, required.
• Minimum of one (1) year of full cycle medical billing experience, required.
• Minimum of six (6) months in a healthcare Cash Posting role, required.
• Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required.
• Ability to read and understand Explanation of Benefits (EOBs) or interpret denials, required.
• Basic understanding of accounting procedures such as debits/credits, required.
• Experience with insurance claim appeals, required.
• Excellent computer skills (including Microsoft Office applications), required.
• Familiarity with electronic remittances, required.

Responsibilities

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts, using both electronic and manual posting systems.
• Research, validate and make adjustments to payment postings.
• Follow up in accordance to procedures and policies with an overall goal of account resolution.
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.
• Research and follow-up on missing information, such as EOB and insurance remittances.
• Contact payers as necessary to obtain detailed info in regard to payments.
• Complete more difficult assignments, and assist teammates with balancing issues.
• Escalate issues and trends to leadership.
• Meet department's productivity and quality goals.
• Collaborate with other teams across the organization.
• Participate in meetings and educational requirements.
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards.
• Perform other duties as assigned.

Skills

Insurance Claims

Medical Billing

EOB translations

Reading Billing

Revenue Cycle

Payment Handling

Computer Literacy

Attention to Detail

Customer Follow-Ups

Translations

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Essential Functions

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts, using both electronic and manual posting systems.
• Research, validate and make adjustments to payment postings.
• Follow up in accordance to procedures and policies with an overall goal of account resolution.
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.
• Research and follow-up on missing information, such as EOB and insurance remittances.
• Contact payers as necessary to obtain detailed info in regard to payments.
• Complete more difficult assignments, and assist teammates with balancing issues.
• Escalate issues and trends to leadership.
• Meet department's productivity and quality goals.
• Collaborate with other teams across the organization.
• Participate in meetings and educational requirements.
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards.
• Perform other duties as assigned.

Skills

Insurance Claims Medical Billing Explanation of Benefits (EOB) Translations Reading Billing Revenue Cycle Payment Handling Computer Literacy and troubleshooting Attention to Detail Customer Follow-Ups

Qualifications

• High School diploma or equivalent, required.
• Minimum of one (1) year of full cycle medical billing experience, required.
• Minimum of six (6) months in a healthcare Cash Posting role, required.
• Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required.
• Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required.
• Basic understanding of accounting procedures such as debits/credits, required.
• Experience with insurance claim appeals, required.
• Excellent computer skills (including Microsoft Office applications), required.
• Familiarity with electronic remittances, required.

Physical Requirements

Interact with others by effectively communicating, both orally and in writing. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location & Hours

• Location: Peaks Regional Office
• Work City: Broomfield
• Work State: Colorado
• Scheduled Weekly Hours: 40
• The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $25.61

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!