Patient Account Associate II Representative

10700 Revenue Cycle Organization; United States; On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health seeks a detail-oriented patient account specialist for the Peaks Regional Office in Colorado. You will identify payment details, post and adjust postings, and follow up to resolve accounts efficiently.

Ideal candidates have a high school diploma and 1 year in hospital or physician revenue cycle, with knowledge of Medicaid/Medicare billing. Strong communication and HIPAA compliance are essential; remote/hybrid options may apply per policy.

Qualifications

• High School Diploma or GED required.
• 1 year of hospital or physician back-end revenue cycle experience required.
• Knowledge of Medicaid and Medicare billing regulations required.
• 2 years of hospital or physician insurance activities preferred.

Responsibilities

• Identifies payment details and saves back-up as appropriate.
• Researches, validates and adjusts payment postings.
• Follows up according to procedures with goal of account resolution.
• Interprets payer contracts to ensure codes match contracts.
• Initiates payer recoupments, refunds for payers and patients where applicable.
• Navigates payer claim portals and understands payer functionality.
• Communicates effectively in written and spoken English.
• Operates computers and office equipment and trains others.

Skills

Overpayments detection

Revenue cycle knowledge

Payer contracts

Coordination of Benefits

EOB trend analysis

Medical terminology

Written & verbal communication

Mentoring teammates

Computer literacy

Time management

HIPAA compliance

Education

High School Diploma or GED

Job description

Job Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Location

Peaks Regional Office
Work City: Broomfield
Work State: Colorado

Hours / Compensation

Scheduled Weekly Hours: 40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.41 - $28.14

Essential Functions

• Identifies appropriate payment details and saves back-up as appropriate.
• Researches, validates and makes adjustments to payment postings.
• Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Utilize resources to find payment documentation- Interpret payer contracts to ensure all codes on patient's account match contracts.
• Initiates payer recoupments, payer refunds, and patients refunds where applicable.
• Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Abel to navigate various payer claim portals and understand payer functionality.
• Interacting with others by effectively communicating both orally and in writing.
• Operate computers and other office equipment, as well as various computer software’s.
• See and read computer monitors and documents in English.
• Train new and existing associates.

Skills

• Recognizing true overpayments from false credits
• Advanced knowledge of revenue cycle and health insurance payers
• Reading and Understanding Payer Contracts
• Advanced knowledge of Coordination of Benefits
• Advanced knowledge of reading EOB Accurately identifying trends not limited to payer behavior, system or workflow issues, and escalating in a timely manner
• Advanced knowledge of Medical Terminology Payment Handling
• Effective written and verbal communication
• Assist Leadership with mentoring peers as well as new hires.
• Computer Literacy
• Time Management
• HIPAA Regulations

Qualifications

• High School Diploma or equivalent (GED) required
• One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required
• Knowledge of Medicaid and Medicare billing regulations required
• Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred

Physical Requirements

• Operate computers and other office equipment requiring the ability to move fingers and hands. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Benefits & Perks

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Equal Opportunity & Compliance

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Information

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Company Overview

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

PEAK Program

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

Job Status

All positions subject to close without notice.

Closing Note

Thanks for your interest in continuing your career with our team!