Patient Access & Verification Specialist

Covenant Health; Lenoir City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Covenant Health’s Fort Loudoun Medical Center in Lenoir City, TN seeks a Patient Registration Specialist to accurately collect and enter patient data, verify benefits, and ensure pre-certification for appointments and admissions. The role emphasizes privacy, compliance, and efficient patient flow across registration and scheduling processes.

The position is full-time, day shift, with responsibilities spanning financial clearance, patient communications, and collaboration with Care Coordinators

Qualifications

• One (1) year experience in a hospital or financial setting or minimum three (3) years of total customer facing/customer service experience.
• Ability to collect and verify demographic, medical, and financial information accurately.
• Familiarity with patient registration systems and insurance policies preferred.

Responsibilities

• Collects co-payments/deposits based on verification information obtained, generates receipts to the payer, and delivers all cash transactions to the cashier for proper posting to the patient account.
• Maintains confidentiality of patient information.
• Recommends updates to policies and procedures to increase efficiency and data integrity.
• Verifies insurance benefits and obtains pre-certification from various third-party payers.
• Gathers all demographic, medical, and financial information for scheduling, registration, and verification of patient accounts using the HBOC system.
• Ensures registration is conducted professionally with a high accuracy rate.

Skills

Customer service

Data entry

Insurance verification

Education

High school diploma or GED

Job description

Covenant Health’s Fort Loudoun Medical Center in Lenoir City, TN seeks a Patient Registration Specialist to accurately collect and enter patient data, verify benefits, and ensure pre-certification for appointments and admissions. The role emphasizes privacy, compliance, and efficient patient flow across registration and scheduling processes.

The position is full-time, day shift, with responsibilities spanning financial clearance, patient communications, and collaboration with Care Coordinators