Patient Access Transformation Consultant

NextGen Healthcare, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

NextGen Healthcare, Inc. seeks a Consultant I, Professional Services to guide client organizations through front desk and patient access workflows, influencing every patient’s first interaction with a practice.

You will lead discovery, configure and build best-practice workflows, document gaps, support Go-Live, and drive adoption to achieve measurable results such as reduced no-shows and cleaner registrations.

Qualifications

• Bachelor’s Degree in Computer/Data Science, Business Administration, Health Informatics, or related discipline.
• Complete continuing education programs and additional training related to this role as required by manager.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Responsibilities

• Render consulting services at client sites, corporate offices, and remotely.
• Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows.
• Perform and document Discovery for new implementations, used to determine client specific configurations and workflows.
• Build, configure, maintain and edit best practice workflows to meet specific client needs.
• Document identified gaps in product functionality using standardized processes.
• Document all client interactions using standardized processes.
• Responsible for Go-Live support and adoption of the company’s products.
• Travel up to 75%.

Skills

Project management

Client communications

Time management

Problem solving

Conflict resolution

Interpersonal skills

Customer orientation

SQL

SAS

Healthcare IT knowledge

Education

Bachelor’s Degree in Computer Science/Health Informatics/Business Administration or related field

Tools

SQL

SAS

Job description

NextGen Healthcare, Inc. seeks a Consultant I, Professional Services to guide client organizations through front desk and patient access workflows, influencing every patient’s first interaction with a practice.

You will lead discovery, configure and build best-practice workflows, document gaps, support Go-Live, and drive adoption to achieve measurable results such as reduced no-shows and cleaner registrations.