Patient Access Technician

multicare; Spokane Valley (WA); On-site; USD 60,375,000 - 90,547,000; Part time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Retirement benefits

Paid time off

Employee Assistance Program

Job summary

MultiCare Valley Hospital in Spokane Valley, WA is seeking a Patient Access Technician (PAT) to ensure accurate patient admissions and registrations. This 0.40 FTE night shift role emphasizes a service-oriented approach and independent thinking in daily tasks.

You will verify demographics, insurance, and third-party information, pre-admit scheduled patients, and perform bedside or phone interviews to collect required details.

Qualifications

• Graduate of a health vocational program such as Patient Access, Medical Assistance Medical Billing & Insurance OR one year of experience in admitting, health unit coordination, patient registration, customer service or billing within a healthcare setting.

Responsibilities

• Assure complete and accurate patient admissions/registrations according to policy and regulatory requirements.
• Obtain inpatient bed assignments and process admission, including arm banding and forms.
• Pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate admission/registration.
• Obtain direct admit information and enter a reservation in the computer system to notify other areas.
• Conduct comprehensive bedside or telephone interviews to collect demographic, insurance and third-party liability information.
• Perform eligibility verification and resolve discrepancies; determine need for financial assistance and refer to Financial Counselor when needed.

Skills

Customer service

Attention to detail

Interpersonal skills

Education

Health vocational program

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 0.40 Shift: Nights Schedule: 8-hour shifts

Position Summary

The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for ensuring accurate patient admission and registration. This intermediate-level clerical position will allow you to apply your professional service-orientation, good judgment and independent thinking in your daily work functions.

Responsibilities

• You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements
• You will obtain inpatient bed assignments and processes inpatient admission, including arm banding, addressograph plate, and completion of necessary forms
• You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process
• You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas
• You will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic insurance and/or third-party liability information
• You will perform eligibility verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary

Requirements

• Graduate of a health vocational program such as Patient Access, Medical Assistance Medical Billing & Insurance
• OR
• One (1) year of experience performing any combination of admitting, Health Unit Coordinator, patient registration, customer service or billing duties required; healthcare setting preferred

About Valley Hospital

MultiCare Valley Hospital is a 123-bed, fully accredited acute-care hospital in Spokane Valley, featuring a Level III Trauma Center, comprehensive surgical, inpatient, outpatient and diagnostic services, and advanced cardiac care. Clinicians join a collaborative, patient-focused team in a community where professional growth and work-life balance are highly valued.

About the Spokane Valley Community

Spokane Valley, Spokane's largest suburb, offers a relaxed, family-friendly lifestyle with quick access to the region's natural beauty and city amenities. With riverfront trails, lakes, golf courses, ski resorts, wineries and nearby national parks, outdoor enthusiasts will find plenty to explore. The community combines small-town charm with easy access to Spokane's urban conveniences, making it an ideal place to live, work and play.

Why MultiCare?

• Rooted in the local community
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Well-being and support
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values
• Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle
• Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.07 - $31.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here .