Patient Access Technician

multicare; Lacey (WA); On-site; USD 34,000 - 51,000; Full time

Job summary

MultiCare is seeking a Patient Access Technician for its Off-Campus Emergency Departments in Washington. The role supports admissions, registrations and ensures accurate patient information is collected to streamline the admission process.

The PAT collaborates with financial and clinical teams to deliver a positive patient experience, including eligibility verification and potential referrals to financial counseling. This position is 0.75 FTE with day shifts and 12-hour shifts.

Qualifications

• Graduate of a health vocational program such as patient access, medical assistance, medical billing and insurance, or related field.
• One year of admitting, billing, registration, or customer service experience may be considered in lieu of education.

Responsibilities

• Admit and register patients according to policy and regulatory requirements.
• Obtain inpatient bed assignments and complete admission processes.
• Pre-admit scheduled inpatients and outpatients to facilitate admissions.
• Collect direct admission information and notify relevant areas.
• Conduct bedside or telephone interviews to gather demographic, insurance, and third-party liability information.
• Perform eligibility verification and refer financial questions to the Financial Counselor as needed.

Skills

Customer service experience

Admissions knowledge

Education

Health vocational program

Job description

Join a team that shares your calling At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: .75 Shift: Day , Schedule: 12 hr shifts

Position Summary

The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for welcoming patients at one of our Off-Campus Emergency Departments. This position works closely with both financial and clinical teams and will offer you the space to create the optimum patient experience.

Responsibilities

• You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements
• You will obtain inpatient bed assignments and processes inpatient admission, to include arm banding, addressograph plate, and completion of necessary forms
• You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process
• You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas
• You will complete comprehensive bedside or telephone interviews with patient, relative, or their representative to obtain pertinent demographic insurance and/or third party liability information
• You will perform eligibility verification and resolves any discrepancies, determine need for financial assistance recommendation and application, referring to the Financial Counselor where necessary

Requirements

• Graduate of health vocational program such as patient access, medical assistance, medical billing and insurance or medical general, required
• One year of admitting, billing, registration or custom service experience may be considered in lieu of education

About MultiCare Off Campus Emergency Departments

MultiCare's Off-Campus Emergency Departments provide state-of-the-art, neighborhood-focused ER care across Washington. Staffed by experienced physicians, nurses and clinical teams, these facilities deliver efficient, compassionate emergency care in convenient community locations. Our teams ensure patients receive comprehensive, high-quality support where they live, work and play.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.46 - $37.22 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here .