Patient Access Tech II

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Patient Access Technician at Children's Hospital of The King's Daughters Services (CHKDHS) supports the revenue cycle by accurately collecting data, documenting it, and retrieving information from computerized systems. Reports to department leadership and collaborates with multiple departments to ensure correct patient access processing.

Responsibilities include insurance verification, pre-registration, resolving registration discrepancies, and communicating authorization needs.

Qualifications

• High school diploma or equivalent.
• 3–5 years related work experience preferred.
• 12+ months medical billing/follow-up in hospital or clinic.
• Familiar with ICD-9/CPT coding and payer verification.
• Strong written and verbal communication; proper grammar.
• Proficient keyboarding skills.

Responsibilities

• Performs insurance verification for active policy, confirmation of benefits or authorization requirements.
• Reviews and updates registration discrepancies.
• Communicates authorization requirements to staff to ensure services are properly authorized.
• Works with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations as needed.
• Functions as Patient Account Tech I as necessary.
• Performs other duties as assigned.

Skills

Interpersonal skills

Communication

Keyboarding

Travel flexibility

Education

High school diploma or equivalent

Tools

ICD-9/CPT coding

Job description

The Patient Access Technician facilitates the revenue cycle and is responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs insurance verification for active policy, confirmation of benefits or authorization requirements.
• Reviews and updates registration discrepancies.
• Communicates authorization requirements to appropriate staff to ensure services are properly authorized.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Functions as a Patient Account Tech I as necessary.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Minimum education requirement is a high school diploma or equivalent.
• Three to five years related work experience preferred.
• Minimum twelve months of medical billing and follow-up experience in a hospital patient account department, physician office or medical services organization.
• Must be familiar with ICD-9/CPT coding, third party payer insurance verification processes and medical terminology.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.