Patient Access Tech

Children's Hospital of The King's Daughters; Chesapeake (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Children's Hospital of The King’s Daughters is seeking a Patient Access Technician to support the patient care team with clerical tasks and data collection in computerized systems. You will greet patients, assist visitors, and ensure accurate data entry for registrations and insurance verification.

The role requires high school diploma, strong keyboarding, and customer service experience. Travel to multiple locations may be required to support operations.

Qualifications

• Minimum of six months customer service experience required
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred
• Interpersonal skills to exchange information clearly in written and oral form
• Proficiency in computer keyboarding required

Responsibilities

• Greets and assists patients and visitors upon arrival to the service area
• Facilitates registration, insurance verification, co-payment collection, authorization data entry, and billing inquiries
• Collaborates with departments on patient access information
• Performs pre-registration and insurance verification for CHKDHS services
• Provides coverage to assigned registration locations as needed
• Performs other duties as assigned

Skills

Customer service experience

Medical terminology

Keyboarding

Education

High school diploma or equivalent

Job description

• GENERAL SUMMARY

  • Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
  • Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
  • Works collaboratively with various departments on patient access related information.
  • Conducts pre-registration and insurance verification for CHKDHS services.
  • Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
  • Performs other duties as assigned.

• LICENSES AND/OR CERTIFICATIONS

  • None required.

• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

  • High school diploma or equivalent required.
  • 2-3 years of related work experience preferred.
  • Minimum of six months customer service experience required, preferably in a healthcare setting.
  • Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
  • Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
  • Demonstrates proficiency in computer keyboarding skills required.
  • Must be able to travel to varying work locations as needed.

• WORKING CONDITIONS

• PHYSICAL REQUIREMENTS

  • Click here to view physical requirements.