Patient Access Tech

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Children's Hospital of The King’s Daughters in Norfolk, VA is seeking a Patient Access Technician to support the patient care team with clerical duties, data collection, and liaisoning for medical support services.

You will assist with patient registration, insurance verification, co-payment collection, and data entry, ensuring accurate information and smooth revenue cycle operations across service locations.

Qualifications

• High school diploma or equivalent required.
• 2–3 years related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Interpersonal skills necessary to exchange information clearly in oral and written form with proper grammar, spelling and punctuation.
• Proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process including patient registration, insurance verification, co-payment collection, authorization data entry and billing inquiries.
• Works collaboratively with various departments on patient access information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Medical terminology

ICD-9/CPT coding

Typing / keyboarding

Education

High school diploma or equivalent

Job description

• GENERAL SUMMARY

  • Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
  • Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
  • Works collaboratively with various departments on patient access related information.
  • Conducts pre-registration and insurance verification for CHKDHS services.
  • Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
  • Performs other duties as assigned.

• LICENSES AND/OR CERTIFICATIONS

  • None required.

• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

  • High school diploma or equivalent required.
  • 2 – 3 years of related work experience preferred.
  • Minimum of six months customer service experience required, preferably in a healthcare setting.
  • Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
  • Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
  • Demonstrates proficiency in computer keyboarding skills required.
  • Must be able to travel to varying work locations as needed.

• WORKING CONDITIONS

  • Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.

• PHYSICAL REQUIREMENTS

  • Click here to view physical requirements.