Patient Access Team Lead - Shift Coach & Trainer

Baptist Health; Springlee (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Baptist Health in Louisville, KY is seeking a Patient Access Team Lead to coordinate staff and duties on their shift and maintain daily operation of patient access areas. This role ensures privacy and follows established protocols while guiding the team.

The position emphasizes training new staff, enforcing policies, and monitoring workflow to support clinical excellence and teamwork within Baptist Health’s multi-hospital system.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months experience in management or access services related field (registration, pre-access, patient accounting, and financial services).

Responsibilities

• Coordinate staff and duties on assigned shift.
• Maintain daily operation of patient access or pre-access areas.
• Assist in training of new and current employees.
• Manage lunch and break schedules as needed.
• Lead the scheduled shift and ensure compliance with protocols.
• Maintain patient and employee privacy and confidentiality.
• Enforce and update staff on all processes, policies, and procedures.

Skills

Staff coordination

Leadership

Education

High school diploma

Job description

Baptist Health in Louisville, KY is seeking a Patient Access Team Lead to coordinate staff and duties on their shift and maintain daily operation of patient access areas. This role ensures privacy and follows established protocols while guiding the team.

The position emphasizes training new staff, enforcing policies, and monitoring workflow to support clinical excellence and teamwork within Baptist Health’s multi-hospital system.