Patient Access Team Lead - Lead Check-In & Scheduling

Yavapai Regional Medical Center; Prescott Valley (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Yavapai Regional Medical Center in Prescott Valley, AZ, is seeking a Patient Access Representative to manage patient intake duties, including check-in/out, data collection, insurance validation, scheduling, and referrals.

You will interact with patients in person and by phone, uphold guidelines, and contribute to a seamless patient experience with strong customer service and knowledge of medical terminology.

Qualifications

• High School Graduate General Studies/GED.
• Two years of business process experiencein hospital or medical clinic e.g. Patient Access, Insurance.
• Authorization, Patient Financial Services, Patient Accounting, or Patient Scheduling

Responsibilities

• Plans and coordinates daily patient access staff assignments, distribution of workload and follow up on tasks to ensure completion.
• Conducts orientation and training of newly hired staff.
• Conducts staff continuing education and training. Provides guidance and coaching to ensure staff members are familiar and compliant with established departmental goals, safety and security practices and procedures and pertinent local, state and federal regulations
• Uses technical knowledge to support the Patient Access (Admitting) department management and staff to ensure consistent understanding of established operating practices

Skills

Customer service

Insurance knowledge

Medical terminology

Critical thinking

Education

High School diploma or GED

2 years hospital/clinic business process experience

Tools

EMR (Cerner)

Job description

Yavapai Regional Medical Center in Prescott Valley, AZ, is seeking a Patient Access Representative to manage patient intake duties, including check-in/out, data collection, insurance validation, scheduling, and referrals.

You will interact with patients in person and by phone, uphold guidelines, and contribute to a seamless patient experience with strong customer service and knowledge of medical terminology.