Patient Access Team Lead

Mass General Brigham; Boston (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to advancing patient care and research. As a Team Leader, you'll play a crucial role in managing the Admitting and ED Registration team, ensuring staff training and operational efficiency. This position requires strong organizational and interpersonal skills, along with a commitment to providing exceptional service to patients and colleagues alike. You'll collaborate with a diverse group of professionals in a dynamic environment, contributing to groundbreaking medical discoveries while ensuring the highest standards of care. If you're passionate about making a difference in healthcare, this opportunity is for you.

Qualifications

• Requires strong organizational and interpersonal skills.
• Experience in healthcare administration is preferred.

Responsibilities

• Assist with day-to-day functions of the Admitting/ED Registration team.
• Review and update patient demographic and insurance information.
• Train and develop new and existing staff.

Skills

Organizational Skills

Interpersonal Skills

Customer Service Skills

Computer Literacy

Problem-Solving

Education

High School Diploma or GED

3-5 Years in Healthcare Administration

Tools

Healthcare Management Software

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule: Monday to Friday, 2:00 PM – 10:30 PM.

Job Summary

Under the direction and guidance of the Sr Manager of Operations, the Team Leader will assist with the day-to-day functions of the Admitting/ED Registration team. The Team Leader will work closely with the Patient Access Supervisors to ensure staff are appropriately trained, meet goals related to copay collection and registration accuracy and assist with staff queries among other tasks.

Qualifications

ESSENTIAL FUNCTIONS:

Review and update demographic and insurance information for admitted patients. Review admitted patient profiles and obtain notice of admission from health insurance companies. Review after visit summaries of and secure appointments for Emergency Department patients. Assist in training and development of new and existing staff. Facilitate and coordinate hospital to hospital transfers Train staff on departmental procedures and workflows. Review bed requests and assign bed placements for inpatient units. Ensure the delivery of the highest level of service to both internal and external customers by monitoring and providing quality assurance for all workflows and processes. Provide guidance and assistance to the Admitting/ED Registrar as needed. Must maintain adequate working knowledge of payer rules/regulations and monitor workflows to ensure compliance. Offer creative solutions to problems/issues/concerns. Participate in monthly department meetings. Able to work all tasks assigned to an Admitting/ED Registrar. Participate and represent the department on special projects/initiatives. Utilize the Manager to resolve issues/concerns as needed. Participates in coverage for both Admitting and ED to counteract low staffing levels. Consistent collaboration with Manager to develop and implement process improvements. Manage and maintain effective working relationship with all internal/external customers as required. Demonstrate excellent customer service skills. Other duties as assigned

EDUCATION AND EXPERIENCE:

Requires a professional, service-oriented individual with strong organizational skills and good judgment, an independent thinker with the ability to work under limited supervision. Strong interpersonal skills a must. Working knowledge of health insurance payer rules and regulations is a plus. Strong computer literacy skills, ability to adapt to new/changing applications is a must. High school diploma or GED required, 3-5 years of experience in healthcare administration, patient access or related field is preferred.

WORKING CONDITIONS:

Represent the Mass Eye and Ear brand by providing internal and external customers with positive, calm, professional interactions. Professional business attire required. May require physical presence in patient care units and have the ability to maneuver in fast paced environment. High volume of telephone work and face to face interaction with patients, clinical staff and colleagues. Because this position is patient-facing and the Hospital is always open, the Team Leader must be prepared to work outside his/her scheduled hours when required by the Sr Manager of Operations. This is an essential employee role. During a state of emergency or disaster that may impact the operations of the Hospital, all employees in this role could be required to report for duty.

PHYSICAL REQUIREMENTS:

Mental and visual attention; manual dexterity when typing/ using a PC. Must possess effective skills to adequately analyze and respond to report trends, respectively. Proven efficiency across different Software and ability to adapt. Must be able to push 10-15 pounds. Must be able to stand for periods of time.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (50%)
• Walking Occasionally (75%)
• Sitting Constantly (50%)
• Pushing Rarely (Less than 20%)
• Talking Constantly (100%)
• Hearing Constantly (100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.