Behavioral Health Patient Access Representative II

Vail Health Hospital; Kansas; Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Medical benefits

Dental benefits

Vision benefits

Tuition assistance

Student loan repayment

Certification reimbursement

Wellbeing reimbursement

Paid time off

403(b) retirement plan

Life insurance

Disability insurance

Recreation discounts

Pet insurance

Job summary

Vail Health is seeking an organized patient registration specialist to manage on-site and remote tasks, including collecting patient information, consents, and insurance details. You will coordinate with providers and patients, ensuring accuracy and compliance while handling payments and documentation.

The role supports billing and eligibility checks, maintains EMR records, and collaborates across departments. It requires HIPAA compliance and strong customer service in a hybrid work setting.

Qualifications

• Experience in behavioral health, healthcare, previous admitting, clerical, customer service, or hospitality, preferred.
• Knowledge of community resources, preferred.
• Course work in Medical Terminology, preferred.

Responsibilities

• Registers patients and performs registration-related functions, including obtaining consents and authorizations and collecting financial paperwork.
• Communicates with patients, providers, and colleagues in person and via email/phone/teams.
• Checks CMS requirements for coverage/eligibility and communicates information to patients.
• Maintains patient records and scans medical records in a timely manner.
• Posts monies collected and data entry of charge codes to the financial system.
• Supports departmental data collection, audits, and reporting per payors and compliance regulations.
• Works in Edwards and Frisco, with remote work as needed and on-site Fridays.
• Attends staff meetings and assists training of new staff.
• Models Just Culture and organizational values.
• Performs other duties and remains HIPAA compliant.

Skills

Customer service

Admitting

Clerical

Healthcare

Hospitality

Education

Medical Terminology coursework

Job description

About the opportunity

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

This position is responsible for patient-facing registration and associated tasks which include information collection, validation, and requisitioning of orders and services. Insurance-related tasks include verification, collection of co-payments, and associated paperwork. This role performs administrative functions, scheduling, answering phones, and coordinating general requests.

This role is a hybrid role, working onsite each Friday and onsite coverage as needed but remote the rest of the days.

What you will do

1. Obtains and verifies patient information for registration. Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., insurance card, patient responsibility statement, etc.) and co-payment as required. Consistently demonstrates dedication to customer service by meeting patient’s needs in a flexible and responsible manner.
2. Communicates effectively with patients, providers, and colleagues in person and by email, telephone, fax, and Microsoft teams in a clear, timely and customer-service oriented manner. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
3. Requests payment of financial responsibility from patient/guarantor. Refers patients to financial assistance programs when applicable. Follows the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the Electronic Medical Record (EMR). Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with CMS standards.
4. Establishes files, maintains information, and scans medical records in a timely and organized manner.
5. Posts monies collected and/or data entry of charge codes to the financial system. May reconcile daily bank bags.
6. Supports and participates in all departmental data collection, analysis, and reporting efforts as required by internal and external compliance regulations. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
7. Works in various patient settings and locations in Edwards and Frisco, and at times remote.
8. Attends and provides feedback for departmental staff meetings. Helps to train and educate new staff.
9. Models the principles of a Just Culture and Organizational Values.
10. Performs other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need

Experience

• Experience in behavioral health, healthcare, previous admitting, clerical, customer service, or hospitality, preferred.
• Knowledge of community resources, preferred.

Education

• Course work in Medical Terminology, preferred.

Benefits at Vail Health (Full Time) Include

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Comprehensive Health Benefits:
  • Medical
  • Dental
  • Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$21.32—$25.40 USD