Patient Access & Support Specialist

US Tech Solutions; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

US Tech Solutions is seeking compassionate, customer-focused professionals to help patients access prescription medications and support programs while delivering a high-quality, personalized experience.

The role suits recent graduates or those with experience in customer service, healthcare, case management, or call centers. You will assist patients, providers, and pharmacies, guide enrollment, answer questions, and document interactions to ensure a seamless patient journey.

Qualifications

• Strong communication and active listening skills.
• Passion for helping people and delivering exceptional customer service.
• Empathy, patience, and emotional intelligence.
• Problem-solving and critical-thinking abilities.
• Ability to adapt in a fast-paced environment.
• Comfortable using computers and learning new software.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Customer Service

MS Excel

MS Word

Education

High School or GED

Job description

US Tech Solutions is seeking compassionate, customer-focused professionals to help patients access prescription medications and support programs while delivering a high-quality, personalized experience.

The role suits recent graduates or those with experience in customer service, healthcare, case management, or call centers. You will assist patients, providers, and pharmacies, guide enrollment, answer questions, and document interactions to ensure a seamless patient journey.