Customer Service Representative- # 26-14832

US Tech Solutions; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

US Tech Solutions is seeking compassionate, customer-focused professionals to help patients access prescription medications and support programs while delivering a high-quality, personalized experience.

The role suits recent graduates or those with experience in customer service, healthcare, case management, or call centers. You will assist patients, providers, and pharmacies, guide enrollment, answer questions, and document interactions to ensure a seamless patient journey.

Qualifications

• Strong communication and active listening skills.
• Passion for helping people and delivering exceptional customer service.
• Empathy, patience, and emotional intelligence.
• Problem-solving and critical-thinking abilities.
• Ability to adapt in a fast-paced environment.
• Comfortable using computers and learning new software.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Customer Service

MS Excel

MS Word

Education

High School or GED

Job description

M
We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experienc

e.Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from yo

u.
Responsibiliti

• es:Assist patients, healthcare providers, and pharmacies through phone and online interactio
• ns.Guide patients through program enrollment and eligibility requiremen
• ts.Answer questions related to prescription assistance programs and medication acce
• ss.Provide empathetic support and help resolve issues efficient
• ly.Document interactions accurately and maintain patient recor
• ds.Collaborate with internal teams to ensure a seamless patient experien
• ce.Support administrative tasks as need

ed.
Experie

• nce:Strong communication and active listening ski
• lls.A passion for helping people and delivering exceptional customer serv
• ice.Empathy, patience, and emotional intellige
• nce.Problem-solving and critical-thinking abilit
• ies.Ability to adapt in a fast-paced environm
• ent.Comfortable using computers and learning new softw

a

re. Ski

• lls:Effective Communica
• tionAttention to De
• vingCustomer ser
• viceMS E
• xcelMS
• WordOut

look
Educa

• tion:High School or GED req

tions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutio

ns.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender id

entity,national origin, disability, or status as a protected v

eteran.
AI St

atement: By applying, you acknowledge that AI-assisted tools may be used during

hiring.