Compassionate Patient Access Specialist

US Tech Solutions; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

US Tech Solutions in Pittsburgh is seeking compassionate, customer-focused professionals to help patients access prescription medications and support programs, delivering a high-quality, personalized experience.

In this entry-level role, you will handle phone and online inquiries, guide enrollment, answer program questions, document interactions, and collaborate with internal teams to ensure a seamless patient journey.

Qualifications

• High School diploma or GED required.
• Experience in customer service, healthcare, case management, or call centers is a plus.
• Strong communication and active listening skills are essential.
• Empathy, patience, and emotional intelligence help deliver quality support.

Responsibilities

• Assist patients, healthcare providers, and pharmacies via phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Problem Solving

MS Excel

MS Word

Outlook

Education

High School or GED

Job description

US Tech Solutions in Pittsburgh is seeking compassionate, customer-focused professionals to help patients access prescription medications and support programs, delivering a high-quality, personalized experience.

In this entry-level role, you will handle phone and online inquiries, guide enrollment, answer program questions, document interactions, and collaborate with internal teams to ensure a seamless patient journey.