Patient Access Supervisor - Oversight of Radiology - Days

Davita Inc.; Richmond (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading healthcare organization seeks a Patient Access Supervisor in Richmond, Virginia, to oversee department operations and staff management. This role demands operational effectiveness through coordination and supervision in a dynamic healthcare environment, ensuring optimal patient service and efficient scheduling. The ideal candidate should have a strong background in supervisory roles within healthcare settings along with excellent problem-solving skills.

Qualifications

• Requires one year of supervisory experience in a healthcare setting.
• Preferred experience with medical terminology and insurance processes.
• Associates or Bachelor’s degree required in relevant fields.

Responsibilities

• Manages daily operations and supervises staff performance.
• Coordinates workload distribution among the team.
• Implements process improvements for patient service efficiency.

Skills

Supervisory skills

Problem-solving

Communication

Microsoft Office

Education

Associates Degree in Healthcare Administration

Bachelor's Degree in Business

Job description

Locations include Downtown Richmond as well as Radiology areas for our Stony Point and Short Pump locations.

The Patient Access Supervisor manages and provides operational oversight to the department/business functions of assigned area or in multiple clinic/geographic locations to ensure efficient and effective operations. This may include a combination of some or all the following: reception; insurance verification; patient scheduling; patient registration; and co-pay/co-insurance collection.

The Patient Access Supervisor supervises registration/scheduling staff. This role optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance.

The Patient Access Supervisor monitors and maintains performance improvement results. This role ensures all staff exhibit patient service expectations consistently.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:

• One (1) or more years of previous supervisor/management experience
• 2 years of previous patient scheduling/registration work experience in a healthcare setting (e.g., academic medical center, doctor's office, medical practice, etc.)
• Experience with medical terminology, medical insurance, HMO, managed care, GE/IDX, computerized order entry, appointment scheduling, and medical coding requirements
• Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring

Experience PREFERRED: N/A

Education/training REQUIRED:

• Associates Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution or additional 4 years of work experience in lieu of education.

Education/training PREFERRED:

• Completion of medical terminology and/or other healthcare related courses
• Bachelor's Degree in Business, Accounting, or a closely related field from an accredited program

Independent actions required:

• Supervises assigned staff and daily operations, evaluates performance.
• Coordinates and delegates work assignments.
• Monitors workflow and makes adjustments as needed.
• Serves as contact and liaison with other departments.
• Implements process changes to improve patient services and staff productivity.
• Partners with management to address issues requiring immediate attention, such as policy violations or conflicts.

Job duties may include access to medications and related supplies.

Supervisory responsibilities:

• Hires, trains, and mentors staff.
• Approves/denies leave requests.
• Evaluates performance of FTEs.
• Participates in disciplinary actions.
• Manages other areas in the absence of the Manager.
• Keeps employees informed of priorities and policy changes.
• Implements initiatives to reduce errors and improve patient services.
• Analyzes policies and workflow for improvements.

Additional requirements:

• Flexibility to work off-shifts and weekends as needed.
• May be considered part of essential staffing depending on the area.

Physical requirements:

• Lifting less than 20 lbs.
• Prolonged sitting, walking (distance).

Mental/Sensory skills: Strong recall, reasoning, problem solving, hearing, clear speech, legible writing, reading, logical thinking.

Emotional capacity: Ability to handle a fast-paced environment, manage multiple priorities, and adapt to change.

EEO Employer/Protected Veteran/41 CFR 60-1.4.